Helpdesk Operations Manager
2 days ago
VINCI Facilities is seeking a highly skilled and experienced Service Delivery Specialist to join our team in Ilford. As a key member of our team, you will be responsible for coordinating engineer diaries and providing exceptional customer service.
About the JobYou will be the central point of contact for clients and engineers, managing schedules, handling service requests, and ensuring our facilities services are delivered efficiently. This is a dynamic role that requires a proactive and organized individual who can work effectively in a fast-paced environment.
Key Responsibilities- Manage incoming service requests via phone and email, logging and prioritizing tasks.
- Monitor job progress, ensuring service levels and deadlines are met.
- Liaise with clients, engineers, and subcontractors to ensure clear communication and expectations.
- Prepare reports on team performance and service delivery metrics.
The successful candidate will have proven experience in facilities management and proficiency in IT systems, particularly scheduling or helpdesk software. We estimate the salary for this position to be around £35,000 - £45,000 per annum, depending on experience.
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Helpdesk Operations Manager
4 weeks ago
London, Greater London, United Kingdom Vertex IT Solutions Ltd Full timeWe have an opening for a Helpdesk Operations Manager at Vertex IT Solutions Ltd.The estimated salary for this role is £25,000 - £30,000 per annum.About the Position:This is a shift-based role that requires managing the Helpdesk system and providing first line support to users.Key Tasks:Log all telephone calls on the Helpdesk system and resolve user...
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Helpdesk Operations Specialist
4 weeks ago
London, Greater London, United Kingdom HVAC Total FM Recruitment Full timeJob Title:Helpdesk Analyst Monday to FridayAt HVAC Total FM Recruitment, we're seeking a highly organized and detail-oriented Helpdesk Administrator to join our team at London's largest club stadium. As a key member of our operations team, you'll play a pivotal role in ensuring smooth day-to-day operations.
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Helpdesk Operations Manager
4 weeks ago
London, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full timeWe are seeking a highly motivated and experienced Helpdesk Operations Manager to join our team. In this role, you will be responsible for coordinating maintenance requirements for residential housing tenants.Main Responsibilities:Liaising with tenants over the phone to schedule repairs or maintenancePreparing job sheets, allocating work to the maintenance...
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Helpdesk Team Lead
4 weeks ago
London, Greater London, United Kingdom CBW Staffing Solutions Full timeJob DescriptionCBW Staffing Solutions is seeking a highly skilled Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will play a crucial role in ensuring the smooth operation of our facilities management services.Main ResponsibilitiesSchedule and manage reactive and proactive helpdesk call outsReview and allocate jobs received during the...
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Software Support Specialist
4 weeks ago
London, Greater London, United Kingdom Marlowe Software, Risk and Compliance Full time**Helpdesk Operations Role**We are seeking a highly skilled and motivated Technical Support Specialist to join our Helpdesk Operations team. Your primary responsibility will be to ensure that our clients receive the best possible service from our dedicated software Helpdesk Team.You will be responsible for resolving Customer queries within the allotted...
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Helpdesk Operations Lead
2 days ago
London, Greater London, United Kingdom Mountjoy Full timeMaintenance Helpdesk Supervisor Job OpportunityAbout Us: Mountjoy provides professional construction, refurbishment, building maintenance, and facilities management services in the south of England.Job Description: We seek a skilled Maintenance Helpdesk Supervisor to assist with training, coaching, and developing administrators. The ideal candidate will have...
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Helpdesk Services Director
4 weeks ago
London, Greater London, United Kingdom Red King Resourcing Full timeAbout Our Job">We are seeking an experienced Helpdesk Services Director to join our team. The successful candidate will have a strong background in IT service management, with excellent leadership and technical skills.">Job Description">The Helpdesk Services Director will be responsible for managing the day-to-day operations of our helpdesk services. This...
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Support Specialist for FM and Helpdesk Operations
20 hours ago
London, Greater London, United Kingdom Invictus Group Full timeJob Overview:Invictus Group is looking for a Support Specialist to join our team in Fullham. The successful candidate will provide exceptional service delivery to our clients, utilizing their expertise in FM and Helpdesk operations.Responsibilities:Providing support to clients and engineers through phone and email inquiriesManaging and resolving technical...
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Helpdesk Operations Lead
4 weeks ago
London, Greater London, United Kingdom THE NATIONAL GALLERY Full timeThe National Gallery is a world-renowned museum seeking an experienced professional to lead the Service Desk function within its Information Systems (IS) Department. As Helpdesk Operations Lead, you will be responsible for overseeing daily operations, ensuring high levels of customer satisfaction and quality technical support services.As part of this role,...
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Helpdesk Professional
3 days ago
London, Greater London, United Kingdom CUBE Content Governance Global Limited Full timeJob DescriptionWe are seeking a Helpdesk Professional to join our Technical Operations team at CUBE Content Governance Global Limited in London (Hybrid/Remote). As a key member of our team, you will be responsible for providing technical support for our internal staff and customers, ensuring seamless operation of our office and customer-facing systems.Main...
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IT Helpdesk Professional
4 weeks ago
London, Greater London, United Kingdom AWD online Full timeJob Overview:We are looking for a skilled IT Helpdesk Professional to join our team at AWD online. As an IT Helpdesk Professional, you will be responsible for providing first line and second line technical user support for hardware and software applications.The successful candidate will work closely with internal team members and external customers to...
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Helpdesk Operations Manager
4 weeks ago
London, Greater London, United Kingdom B&M Waste Services Limited Full timeAbout the JobWe are looking for an IT Support Specialist to join our team at B&M Waste Services Limited. As a key member of our IT team, you will be responsible for providing technical support to our employees, managing the service desk, and participating in project-based work.Key ResponsibilitiesDeliver first and second-line IT support to end-users.Manage...
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Helpdesk Coordinator
5 days ago
London, Greater London, United Kingdom CV-Library Full timeJob Title: Helpdesk CoordinatorWe are seeking a skilled Helpdesk Coordinator to join CV-Library, based in the UK.The ideal candidate will be responsible for:Providing exceptional customer service over the phone and via emailLogging jobs and assigned PPMsRaising quotes and POsTo succeed in this role, you will require excellent administrative skills....
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Technical Helpdesk Professional
5 days ago
London, Greater London, United Kingdom B&M Waste Services Limited Full timeJob Overview: We are recruiting for an IT Support Analyst with a strong background in delivering 1st and 2nd line helpdesk support and managing the service desk. The successful candidate will have excellent communication skills, with a customer-centric approach to their work.About the Role:This is an exciting opportunity to join our IT team and contribute to...
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Helpdesk Administrator Role
2 days ago
London, Greater London, United Kingdom Office Angels Full timeAbout the RoleThis Helpdesk Administrator Role offers a unique chance to work in a dynamic environment, providing top-notch support to clients. As a Helpdesk Administrator, you will play a vital part in ensuring seamless facilities management operations.Your key responsibilities will include:Handling diverse administrative tasks on our cutting-edge CAFM...
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Helpdesk Operations Coordinator
5 days ago
London, Greater London, United Kingdom Head Resourcing Full timeHead Resourcing is currently seeking a Helpdesk Operations Coordinator to join our team in London. This role involves providing high-quality technical support to end-users, ensuring that IT systems operate efficiently and effectively. Job SummaryThe successful candidate will have a strong background in IT support, with experience in administering Active...
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Helpdesk Management Specialist
3 days ago
London, Greater London, United Kingdom CBW Staffing Solutions Full timeAbout the RoleThis is a fantastic opportunity for an experienced Helpdesk Manager to join our team at CBW Staffing Solutions. The Technical Support Manager will be responsible for delivering a range of KPI and management reports to the business, setup and ongoing management of maintenance planners and logbooks.The ideal candidate will have a strong...
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IT Helpdesk Support Specialist
2 days ago
London, Greater London, United Kingdom First People Recruitment Full timeJob Title: Helpdesk Engineer - Japanese speakerStatus: PermanentHours: 7:30am - 15:30pm/ Monday to Friday.Salary: £32,000 per annum + travel expense up to Zone 6Location: LondonFirst People Recruitment is seeking a skilled IT Helpdesk Engineer who can communicate effectively with end-users in the EMEA region. Key responsibilities include troubleshooting...
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Helpdesk Engineer
3 weeks ago
London, Greater London, United Kingdom Charles Tyrwhitt Full timeWhat We're Looking ForA strong background in IT, with experience in helpdesk or technical support rolesExcellent communication and problem-solving skillsAbility to work in a dynamic environment and prioritize tasks effectivelyFamiliarity with Windows operating systems, Citrix XenApp, and Microsoft 365In return for your hard work and dedication, you can...
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Helpdesk Support Specialist
5 days ago
London, Greater London, United Kingdom Churchill Services Full timeJob Title1st Line Support AnalystAbout the RoleWe are seeking an experienced Helpdesk Administrator to deliver administrative support to our Operational team.The ideal candidate will have previous administration experience, strong IT skills, and excellent communication skills.