Service Delivery Manager
3 days ago
We are seeking a skilled Service Delivery Manager to lead our commercial contract operations in the UK. The successful candidate will be responsible for managing a team of mobile engineers, driving service quality standards and productivity. A strong technical background in HVAC and excellent client-facing skills are essential for this role.
Key Responsibilities:
• Manage a team of engineers to ensure efficient delivery of service and maintenance contracts
• Oversee and manage daily operations to achieve client satisfaction and profitability
• Maintain and grow client relationships to secure contract extensions and remedial works
Requirements:
• Proven experience in service management or operations leadership with a team of engineers
• Strong HVAC technical knowledge with expertise in heating, cooling, wet systems, and plant rooms
• Excellent communication and negotiation skills for client-facing interactions
• Ability to drive continuous improvement and professional development
• Strong financial management skills with experience in P&L, budgeting, and cost control
Compensation Package:
• Salary: £55,000-£60,000 per annum (dependent on experience)
• Car allowance: circa £5,000 per annum
• Annual bonus tied to net profit, service excellence, compliance, and engineer development
• Employee-owned trust profit-sharing scheme with increasing benefits over time
• Comprehensive pension package
About Us
Bennett and Game Recruitment LTD is a multi-disciplined technical recruitment agency operating across the UK. We specialize in various industries and offer expert services to match top talent with leading businesses.
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