Service Delivery Excellence Leader

3 weeks ago


Liverpool, Liverpool, United Kingdom Ascent People Ltd Full time
Job Title: Service Delivery Excellence Leader

We are seeking a seasoned Service Delivery Excellence Leader to join our team at Ascent People Ltd. In this role, you will be responsible for leading our service delivery team and driving excellence in all aspects of IT service management.

You will work closely with our Technology, Strategy & Governance and Security teams to deliver high-quality IT services to our clients. Your strong fundamental knowledge of security, IT systems, infrastructure, and emerging technologies will be essential in making informed decisions and driving process improvements.

The estimated salary for this role is £100,000 - £130,000 per annum, depending on experience. If you have excellent knowledge of incident management, problem management, change management, and service level management, strong interpersonal and communication skills, and leadership qualities to guide and motivate team members, we would like to hear from you.

Key Responsibilities:

  • Leading personnel management, including staff recruitment, performance assessment, training, and mentoring.
  • Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.
  • Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades.
  • Providing accurate and regular reports to the management on the performance of the service delivery.


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