IT Service Delivery Director
3 days ago
We are seeking an experienced IT Service Delivery Director to join our team at Medical-Legal Appointments Limited. This role will be responsible for managing the delivery of IT services to ensure high-quality, reliable, and secure operations.
About UsMedical-Legal Appointments Limited is a leading specialist in medico-legal services, providing a range of medical reporting services to the legal and insurance sectors. We have a nationwide network of specialist experts and a highly skilled in-house team, enabling us to deliver a vast array of medical reports.
Key Responsibilities- Account Management: Manage third-party IT provider partners, ensuring outstanding tickets/issues are resolved promptly and SLA performance is monitored.
- Compliance: Ensure compliance with externally validated standards (ISO 9001, 27001, Cyber Essentials Plus) through regular internal reviews, audits, risk assessments, and record-keeping.
- Project Management: Oversee ad-hoc business projects involving IT providers, ensuring we achieve the best value from suppliers.
- Risk and Disaster Recovery: Manage and maintain the organisation's risk and disaster recovery plans, including annual DR tests and updating the risk register.
- Asset Register: Maintain the organisation's asset register.
- Prior experience in compliance, service delivery, or IT management roles, ideally within the legal or insurance sector.
- Technical background and knowledge of IT systems and infrastructure.
- Proven track record in project management and delivery, with a 'can-do' attitude and strong organisational skills.
- Ability to work under pressure and a desire to succeed, with excellent communication and stakeholder management skills.
£60,000 - £80,000 per annum, depending on experience.
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