Service Delivery and Support Specialist

6 days ago


Liverpool, Liverpool, United Kingdom CMA CGM Full time
About Our Team

We are a dynamic and diverse team of professionals who are passionate about providing exceptional customer service and driving business growth. Our team is committed to excellence and strives to deliver high-quality solutions that meet our customers' needs.

Job Description

The Service Delivery and Support Specialist will play a critical role in ensuring that customer requests are efficiently solved to improve the customer experience. This involves deploying CMA-CGM group standard processes and tools, regular reporting on performance to management, and analysing service delivery data to produce 'on-demand' performance reports.

Key Responsibilities
  • Deploy CMA-CGM group standard Processes & tools.
  • Regular reporting on performance to Management, in line with agreed KPI's.
  • Analysis of service delivery data and production of 'on-demand' performance reports required.
  • Motivate and develop colleagues to provide the best service to all stakeholders.
Requirements
  • Working knowledge of the Shipping industry would be a big advantage, but is not essential.
  • Demonstrable experience in a Customer Service / Service Delivery environment (within the shipping industry would be advantageous, but is not essential).
  • Commitment in delivering the best possible Customer Experience.
  • Excellent organisational skills, with the ability to prioritise work effectively and manage time efficiently in a fast-paced working environment.
  • Great communication skills, with ability to build effective working relationships at all levels, both internally and externally.
What We Offer
  • A competitive salary of £40,000 - £60,000 per annum, depending on experience.
  • A comprehensive benefits package, including 25 days annual leave, discretionary annual bonus, enhanced pension scheme, and life assurance.
  • The opportunity to work with a global leader in shipping and logistics.

If you are a motivated and results-driven individual looking to take your career to the next level, please apply now.



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