Service Delivery and Support Specialist
6 days ago
We are a dynamic and diverse team of professionals who are passionate about providing exceptional customer service and driving business growth. Our team is committed to excellence and strives to deliver high-quality solutions that meet our customers' needs.
Job DescriptionThe Service Delivery and Support Specialist will play a critical role in ensuring that customer requests are efficiently solved to improve the customer experience. This involves deploying CMA-CGM group standard processes and tools, regular reporting on performance to management, and analysing service delivery data to produce 'on-demand' performance reports.
Key Responsibilities- Deploy CMA-CGM group standard Processes & tools.
- Regular reporting on performance to Management, in line with agreed KPI's.
- Analysis of service delivery data and production of 'on-demand' performance reports required.
- Motivate and develop colleagues to provide the best service to all stakeholders.
- Working knowledge of the Shipping industry would be a big advantage, but is not essential.
- Demonstrable experience in a Customer Service / Service Delivery environment (within the shipping industry would be advantageous, but is not essential).
- Commitment in delivering the best possible Customer Experience.
- Excellent organisational skills, with the ability to prioritise work effectively and manage time efficiently in a fast-paced working environment.
- Great communication skills, with ability to build effective working relationships at all levels, both internally and externally.
- A competitive salary of £40,000 - £60,000 per annum, depending on experience.
- A comprehensive benefits package, including 25 days annual leave, discretionary annual bonus, enhanced pension scheme, and life assurance.
- The opportunity to work with a global leader in shipping and logistics.
If you are a motivated and results-driven individual looking to take your career to the next level, please apply now.
-
BA3 Service Delivery Specialist
3 days ago
Liverpool, Liverpool, United Kingdom Barclays Bank PLC Full timeJob SummaryWe are seeking a highly motivated and empathetic individual to join our team as a BA3 Service Delivery Specialist. As the first point of contact for our customers, you will play a crucial role in delivering excellent customer service and support.
-
Pediatric Nursing Support Specialist
5 hours ago
Liverpool, Liverpool, United Kingdom Service Care Solutions Full timeCompany Overview:">At Service Care Solutions, we provide specialist mental health staff to over 40 different NHS Trusts and over 200 local authorities. We are committed to delivering high-quality care services and supporting our employees in their careers.">Salary:">We offer a competitive salary for this role, with rates of £12.00 per hour for Monday to...
-
Service Delivery Coordinator
5 days ago
Liverpool, Liverpool, United Kingdom Zeelo Full timeJob DescriptionAs a Service Delivery Specialist, you will be responsible for managing journeys using our live journey management software.You will effectively communicate with operators, drivers, riders, and clients to ensure seamless service delivery.Additionally, you will provide telephone, email, and app support to resolve 'on-the-day' questions and...
-
Family Support Specialist
3 days ago
Liverpool, Liverpool, United Kingdom Service Care Solutions Ltd Full timeJob DescriptionWe are seeking a skilled Family Support Specialist to join our team in Liverpool. This is an exciting opportunity to support children, young people, and their families in achieving positive outcomes through early intervention.The role involves providing outreach and home-based support, collaborating with multi-agency teams to meet the diverse...
-
IT Service Delivery and Compliance Specialist
1 month ago
Liverpool, Liverpool, United Kingdom Medical-Legal Appointments Limited Full timeCompany OverviewMedical-Legal Appointments Limited is a leading provider of medico-legal services to the legal and insurance sectors. With over 30 years of experience, we offer a range of specialist medical reporting services, including Industrial Disease Medical Reporting, RICS reporting for Housing condition claims, and MedCo-accredited MRO.Job SummaryWe...
-
IT Service Delivery Specialist
4 weeks ago
Liverpool, Liverpool, United Kingdom Sanderson Recruitment Plc Full timeJob OverviewWe are seeking a dedicated IT Service Delivery Analyst to join our dynamic Service Delivery team within a financial services organisation in Liverpool, UK. This role is crucial in supporting the Service Delivery Manager and IT Support Teams.This 12-month fixed term contract provides an excellent opportunity for someone to gain experience in...
-
Customer Service Specialist
4 weeks ago
Liverpool, Liverpool, United Kingdom Crown Commercial Service Full timeRole OverviewWe are seeking an enthusiastic and detail-oriented Customer Service Specialist to join our team at the Crown Commercial Service.About the RoleThis is a fantastic opportunity for a motivated individual to start their career in customer service. As a Customer Service Specialist, you will be responsible for providing high-quality support to...
-
Academic Support Specialist
4 weeks ago
Liverpool, Liverpool, United Kingdom Randstad Student Support Full timeWe are seeking a highly skilled Academic Support Specialist to join our team at Randstad Student Support. As an Academic Support Specialist, you will work one-on-one with students enrolled in Liverpool colleges and universities who have specific learning impairments.Job DescriptionThe successful candidate will be responsible for providing tailored study...
-
Support Specialist Educator
2 weeks ago
Liverpool, Liverpool, United Kingdom Beacon Support Full timeBeacon Support Ltd. is recruiting support specialists to assist Higher Education students with disabilities/mental health conditions.SalaryThe hourly rate for this position is £30-£40 per hour, plus a generous holiday entitlement. This competitive salary reflects the highly specialised nature of the support provided by our team.This is a fixed term/rolling...
-
Childcare Support Specialist
3 days ago
Liverpool, Liverpool, United Kingdom Service Care Solutions Full time**Job Title:** Childcare Support SpecialistWe are seeking a skilled and dedicated Childcare Support Specialist to join our team at Service Care Solutions. This exciting opportunity is based in Liverpool, where you will work with children, young people, and their families to achieve positive outcomes through early intervention.The successful candidate will...
-
Paediatric Healthcare Support Specialist
4 weeks ago
Liverpool, Liverpool, United Kingdom Service Care Solutions Ltd Full timeAbout the Role: We are seeking a motivated and experienced Healthcare Assistant to join our team in the Paediatric Emergency Department.Responsibilities:Provide high-quality patient care and support to patients with physical health needs within a multidisciplinary setting.Assist registered nurses in assessment, planning, implementation, and evaluation of...
-
IT Service Delivery Manager
3 days ago
Liverpool, Liverpool, United Kingdom Medical-Legal Appointments Limited Full timeJob Title: IT Service Delivery ManagerEstimated Salary: £55,000 - £65,000 per annumThe Company:Medical-Legal Appointments Limited provides a range of medico-legal services to the legal and insurance sectors. With over 30 years of experience, we've established ourselves as a leading specialist in industrial disease medical reporting, RICS reporting for...
-
IT Service Delivery Manager
5 days ago
Liverpool, Liverpool, United Kingdom SearchData Full timeWe are looking for a highly skilled IT Service Delivery Manager to lead our team in Liverpool. As a key player in our expansion plans, you will play a crucial role in delivering exceptional service nationwide.Job Summary:This is an exciting opportunity to join our growing team as a Business Intelligence Specialist. You will be responsible for providing...
-
Higher Education Support Specialist
4 weeks ago
Liverpool, Liverpool, United Kingdom Beacon Support Full timeBeacon Support Ltd. is recruiting for a Higher Education Support Specialist to work with students with Autistic Spectrum Conditions (ASC). As a Higher Education Support Specialist, you will provide one-to-one support to students, helping them develop learning strategies that improve their study skills and enable them to become independent learners.The...
-
Young Offenders Support Specialist
20 hours ago
Liverpool, Liverpool, United Kingdom Service Care Solutions Full timeService Care SolutionsWe are seeking a dedicated and passionate Young Offenders Support Specialist to join our team in Liverpool. This role focuses on supporting young people who are at risk of offending, experiencing poor life chances, or involved in the criminal justice system.Job Description:As a Young Offenders Support Specialist, you will work with...
-
Social Services Advocate
3 days ago
Liverpool, Liverpool, United Kingdom Service Care Solutions Full timeWe are seeking a highly motivated and dedicated Social Services Advocate to join our team in children's services teams across Greater Merseyside Councils. In this role, you will provide critical support to vulnerable children and families, using your expertise in social work to drive positive change.Key Responsibilities:To work closely with...
-
Family Support Outreach Specialist
6 days ago
Liverpool, Liverpool, United Kingdom Service Care Solutions Ltd Full timeEarly Help Team Pilot ProjectWe are seeking an Outreach Family Support Worker to join our pilot project within the Early Help Team in Liverpool. This is an exciting opportunity to support children, young people, and their families in achieving positive outcomes through early intervention.The role involves providing outreach and home-based support,...
-
Youth Support Specialist
6 days ago
Liverpool, Liverpool, United Kingdom Service Care Solutions Ltd Full timeJob DescriptionWe are seeking a dedicated and passionate Youth Support Specialist to join our team in Liverpool. The role focuses on supporting young people who are at risk of offending, experiencing poor life chances, or involved in the criminal justice system.You will work with young offenders, their families, and local communities to create positive...
-
Professional Children's Services Specialist
4 weeks ago
Liverpool, Liverpool, United Kingdom Service Care Solutions Full timeService Care Solutions, a leading provider of Social Work staff, invites applications for a Professional Children's Services Specialist to join our team.This exciting opportunity will see you working with various Children's Services teams and disciplines, including Child Protection and Safeguarding, Looked After Children, and Early Help, within Greater...
-
Crisis Support Service Lead Position
1 month ago
Liverpool, Liverpool, United Kingdom Creative Support Ltd Full timeJob Overview:At Creative Support Ltd, we are seeking a skilled and compassionate individual to serve as our Office Service Lead in Knowsley. This role involves providing critical support services outside regular working hours for individuals facing mental or physical health crises.Estimated Salary Range: £28,000 - £32,000 per annum (dependent on...