IT Service Delivery Specialist
1 month ago
We are seeking a dedicated IT Service Delivery Analyst to join our dynamic Service Delivery team within a financial services organisation in Liverpool, UK. This role is crucial in supporting the Service Delivery Manager and IT Support Teams.
This 12-month fixed term contract provides an excellent opportunity for someone to gain experience in report production, IT Change Management, and procurement processes.
The successful candidate will be responsible for:
- Supporting service delivery teams in recording and managing incidents and service requests.
- Conducting reviews and implementing service improvement measures.
- Producing and distributing various IT reports.
- Collaborating with Configuration, Problem, and Change Management teams.
- Managing software licenses and procurement processes.
Key Responsibilities:
- Report Production: Produce and distribute regular IT reports to support decision-making.
- Change Management: Implement and manage IT changes to ensure minimal disruption to business operations.
- Procurement: Manage software licenses and procurement processes to ensure compliance and efficiency.
- Collaboration: Work closely with cross-functional teams to resolve issues and improve service delivery.
Requirements:
- Communication Skills: Excellent written and verbal communication skills.
- Planning Abilities: Strong planning and organisational abilities to prioritise tasks and manage multiple projects.
- Technical Skills: Proficiency in ITSM tools, ITIL, and Power BI.
Estimated Salary: £35,000 - £45,000 per annum depending on experience.
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