IT Service Delivery Manager
3 days ago
Estimated Salary: £55,000 - £65,000 per annum
The Company:
Medical-Legal Appointments Limited provides a range of medico-legal services to the legal and insurance sectors. With over 30 years of experience, we've established ourselves as a leading specialist in industrial disease medical reporting, RICS reporting for housing condition claims, and Tier 1 MedCo-accredited MRO.
We facilitate a vast range of medical reports to support MedCo, industrial disease, military accidents, NIHL, and housing disrepair cases through our nationwide network of specialist experts and highly-skilled in-house team.
Key Responsibilities:
- Account manage third-party IT provider partners by monitoring SLA performance, communicating with stakeholders, and identifying instances of poor performance from providers.
- Manage compliance of businesses externally validated standards (ISO 9001, 27001, Cyber Essentials Plus) by conducting regular internal reviews and audits, risk assessments, and record keeping.
- Project manage ad-hoc business projects involving IT providers by ensuring value is obtained from suppliers, scoping projects, and providing regular updates to the business.
- Manage and maintain the organisation's risk and disaster recovery and business continuity, maintaining the BCP, updating the risk register, and conducting annual DR tests.
- Manage and maintain the organisation's asset register.
Requirements:
- Prior experience in compliance, service delivery, or IT management role, ideally within the legal or insurance sector.
- Technical background.
- Successful project management and delivery track record.
- Proactive approach to tasks with a 'can-do' attitude.
- Tenacity and drive to meet or exceed targets.
- Strong stakeholder management and negotiation skills.
- Team player with impeccable attention to detail and ability to multi-task.
-
Service Delivery Technician
1 week ago
Liverpool, Liverpool, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeAbout Our TeamWe are a dynamic team at TeamLogic IT, SE Grand Rapids, MI, seeking a skilled 1st Line Support Engineer to join us.This is a hybrid role with shift work between 8am-6pm, 35 hours a week.The successful candidate will be based in Paisley and must be within commuting distance.The rate for this position is £175 per day.Job SummaryThis is a...
-
IT Service Delivery Manager
5 days ago
Liverpool, Liverpool, United Kingdom SearchData Full timeWe are looking for a highly skilled IT Service Delivery Manager to lead our team in Liverpool. As a key player in our expansion plans, you will play a crucial role in delivering exceptional service nationwide.Job Summary:This is an exciting opportunity to join our growing team as a Business Intelligence Specialist. You will be responsible for providing...
-
IT Service Delivery Specialist
4 weeks ago
Liverpool, Liverpool, United Kingdom Sanderson Recruitment Plc Full timeJob OverviewWe are seeking a dedicated IT Service Delivery Analyst to join our dynamic Service Delivery team within a financial services organisation in Liverpool, UK. This role is crucial in supporting the Service Delivery Manager and IT Support Teams.This 12-month fixed term contract provides an excellent opportunity for someone to gain experience in...
-
Service Delivery Manager Position
3 weeks ago
Liverpool, Liverpool, United Kingdom Liberty Full timeCompany Overview">Liberty is a leading provider of property services, striving to deliver exceptional results for our clients. Our commitment to excellence drives us to continuously improve our services and invest in the development of our team members.">Job Summary">We are seeking an experienced Gas Service Delivery Manager to join our team in Knowsley. As...
-
Service Delivery Executive
3 days ago
Liverpool, Liverpool, United Kingdom ATTB - The Big Jobsite Full timeThe Big Jobsite is seeking a Service Delivery Executive to lead the delivery of our heating and compliance contract within the social housing sector in Knowsley. As a key member of our team, you will be responsible for managing multi-disciplinary teams across service, repair, and installations.Key Responsibilities:Manage and coordinate the delivery of...
-
Client Service Delivery Manager
2 weeks ago
Liverpool, Liverpool, United Kingdom Independent Resourcing Consultancy Ltd Full timeThe Client Service Delivery Manager will be responsible for enhancing our client service operations by maintaining the efficiency and accuracy of client documentation, managing communications, and supporting the advisory team's daily activities.">Job Requirements:">Strong Organisational Skills: Maintain accurate records and ensure timely responses to client...
-
Service Delivery Director
3 days ago
Liverpool, Liverpool, United Kingdom Rayman Healthcare Full timeJob Title: Service Delivery DirectorAbout the Job:This role involves leading and managing the delivery of high-quality care and support services within a supported living environment. The successful candidate will be responsible for ensuring the safety, well-being, and empowerment of residents while adhering to regulatory and organisational standards.Salary:...
-
Service Delivery Coordinator
5 days ago
Liverpool, Liverpool, United Kingdom Zeelo Full timeJob DescriptionAs a Service Delivery Specialist, you will be responsible for managing journeys using our live journey management software.You will effectively communicate with operators, drivers, riders, and clients to ensure seamless service delivery.Additionally, you will provide telephone, email, and app support to resolve 'on-the-day' questions and...
-
Cloud Services Delivery Lead
3 days ago
Liverpool, Liverpool, United Kingdom IT Answers LLC. Full time**About IT Answers LLC.**We are a young, dynamic and rapidly growing outsourced IT and cloud services provider based in the UK with nationwide clients and working with the latest technologies to bring innovative products to our customers.This role is for an enthusiastic IT engineer with a strong technical background, ideally with experience as a 2nd line and...
-
Service Delivery Lead
4 weeks ago
Liverpool, Liverpool, United Kingdom BJSS Full timeAbout the RoleAs a Service Delivery Lead at BJSS, you will be responsible for leading one or more managed service engagements for our clients.Key Responsibilities:Lead managed service engagements for clientsBuild strong relationships with clientsManage day-to-day service delivery operationsEnsure client issues are resolved in line with service levelsAssess...
-
Customer Experience Service Delivery Manager
1 month ago
Liverpool, Liverpool, United Kingdom CMACGM Full timeWe are a global leader in shipping and logistics, serving over 420 ports worldwide. Our mission is to deliver exceptional customer experiences through efficient service delivery.Main ResponsibilitiesManage service levels to meet customer needs.Deploy company-standard processes and tools.Report performance data to management, aligned with agreed KPIs.Analyze...
-
Service Delivery Professional
4 weeks ago
Liverpool, Liverpool, United Kingdom Lindström Full timeLindström UK is seeking an experienced Service Delivery Professional to join our team, contributing to the company's mission of providing exceptional service to its customers.ResponsibilitiesDelivering on-site services to customers, focusing on excellence and continuous improvement.Working closely with the Laundry Operation and Delivery Services to ensure...
-
Service Delivery Operations Coordinator
4 weeks ago
Liverpool, Liverpool, United Kingdom Sanderson Recruitment Plc Full timeJob DescriptionSanderson Recruitment Plc is seeking a highly motivated IT Service Delivery Analyst to join their Service Delivery team in Liverpool. This is a 12-month fixed term contract that offers an exciting opportunity to work with a leading financial services organisation.The ideal candidate will have strong analytical and problem-solving skills, as...
-
Service Delivery Coordinator
4 weeks ago
Liverpool, Liverpool, United Kingdom Liberty Full timeAt Liberty, we are seeking a highly skilled Service Delivery Coordinator to join our team. This is a full-time, fixed term position of 12 months, working 40 hours per week.Job OverviewWe are an experienced and innovative Heating and Compliance firm that is committed to delivering exceptional services to our customers and clients. As a Service Delivery...
-
IT Service Delivery Manager
3 weeks ago
Liverpool, Liverpool, United Kingdom Theinvestigogroup Full timeAbout the RoleWe are seeking a highly skilled IT Service Desk Manager to oversee the day-to-day operations of our IT Service Desk team. As the IT Service Desk Manager, you will be accountable for ensuring high-quality technical support and customer service to our users. This role is essential for managing our ITIL ITSM Core management practices, including...
-
Delivery Services Coordinator
3 days ago
Liverpool, Liverpool, United Kingdom People Solutions Careers Full timeThis exciting opportunity has arisen for a skilled Delivery Services Coordinator to join our well-established client based in Liverpool. The successful candidate will play a crucial role in delivering exceptional customer experiences while working as part of a dynamic team.Responsibilities will include loading vehicles in the morning, reporting any issues to...
-
IT Service Delivery and Compliance Specialist
1 month ago
Liverpool, Liverpool, United Kingdom Medical-Legal Appointments Limited Full timeCompany OverviewMedical-Legal Appointments Limited is a leading provider of medico-legal services to the legal and insurance sectors. With over 30 years of experience, we offer a range of specialist medical reporting services, including Industrial Disease Medical Reporting, RICS reporting for Housing condition claims, and MedCo-accredited MRO.Job SummaryWe...
-
Social Services Advocate
3 days ago
Liverpool, Liverpool, United Kingdom Service Care Solutions Full timeWe are seeking a highly motivated and dedicated Social Services Advocate to join our team in children's services teams across Greater Merseyside Councils. In this role, you will provide critical support to vulnerable children and families, using your expertise in social work to drive positive change.Key Responsibilities:To work closely with...
-
Service Delivery and Support Specialist
5 days ago
Liverpool, Liverpool, United Kingdom CMA CGM Full timeAbout Our TeamWe are a dynamic and diverse team of professionals who are passionate about providing exceptional customer service and driving business growth. Our team is committed to excellence and strives to deliver high-quality solutions that meet our customers' needs.Job DescriptionThe Service Delivery and Support Specialist will play a critical role in...
-
Regional Service Delivery Coordinator
4 weeks ago
Liverpool, Liverpool, United Kingdom Vertiv Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Regional Service Delivery Coordinator to join our team at Vertiv. This is an exciting opportunity for someone who enjoys optimizing processes, coordinating with colleagues, and ensuring seamless service delivery to our customers.Job ResponsibilitiesThe successful candidate will be...