IT Service Delivery Manager

3 days ago


Liverpool, Liverpool, United Kingdom Medical-Legal Appointments Limited Full time
Job Title: IT Service Delivery Manager

Estimated Salary: £55,000 - £65,000 per annum

The Company:

Medical-Legal Appointments Limited provides a range of medico-legal services to the legal and insurance sectors. With over 30 years of experience, we've established ourselves as a leading specialist in industrial disease medical reporting, RICS reporting for housing condition claims, and Tier 1 MedCo-accredited MRO.

We facilitate a vast range of medical reports to support MedCo, industrial disease, military accidents, NIHL, and housing disrepair cases through our nationwide network of specialist experts and highly-skilled in-house team.

Key Responsibilities:

  • Account manage third-party IT provider partners by monitoring SLA performance, communicating with stakeholders, and identifying instances of poor performance from providers.
  • Manage compliance of businesses externally validated standards (ISO 9001, 27001, Cyber Essentials Plus) by conducting regular internal reviews and audits, risk assessments, and record keeping.
  • Project manage ad-hoc business projects involving IT providers by ensuring value is obtained from suppliers, scoping projects, and providing regular updates to the business.
  • Manage and maintain the organisation's risk and disaster recovery and business continuity, maintaining the BCP, updating the risk register, and conducting annual DR tests.
  • Manage and maintain the organisation's asset register.

Requirements:

  • Prior experience in compliance, service delivery, or IT management role, ideally within the legal or insurance sector.
  • Technical background.
  • Successful project management and delivery track record.
  • Proactive approach to tasks with a 'can-do' attitude.
  • Tenacity and drive to meet or exceed targets.
  • Strong stakeholder management and negotiation skills.
  • Team player with impeccable attention to detail and ability to multi-task.


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