Service Delivery Lead

1 day ago


Liverpool, Liverpool, United Kingdom BJSS Full time

About the Role


As a Service Delivery Lead at BJSS, you will be responsible for leading one or more managed service engagements for our clients.


Key Responsibilities:



  • Lead managed service engagements for clients
  • Build strong relationships with clients
  • Manage day-to-day service delivery operations
  • Ensure client issues are resolved in line with service levels
  • Assess process suitability and implement change as needed
  • Operate in Agile environments
  • Support cloud environments in AWS and Azure

About You


We are looking for someone with:



  • Demonstrable experience in service desk management
  • Experience managing hosting suppliers
  • ITIL certifications and strong knowledge of ITIL processes
  • Experience in cloud environments
  • Agile and project management skills

What We Offer


BJSS offers a range of benefits, including flexible benefits allowance, industry leading health and wellbeing plan, life assurance, and hybrid working.


As a Service Delivery Lead, you will have the opportunity to work on exciting projects, develop your skills, and contribute to the success of our clients.


  • Lead Data Scientist

    13 hours ago


    Liverpool, Liverpool, United Kingdom The Lead Agency Full time

    Welcome to The Lead Agency, a digital business at the forefront of the car industry. We're working closely with top manufacturers like Volkswagen Group, BMW Group, and Ford.We're innovating and developing cutting-edge digital technology that drives car sales. Our culture celebrates diversity and encourages people from all walks of life to join our team....

  • Client Success Lead

    2 weeks ago


    Liverpool, Liverpool, United Kingdom Inside Global - Outbound Lead Gen & SDR Experts Full time

    Join Inside Global, a leading agency for B2B tech companies, and take on the role of Client Success Lead.We're seeking a talented individual to drive client satisfaction and retention through effective programme management and campaign delivery.Key Responsibilities:• Project manage campaigns from set-up to renewal and growth• Manage daily client contact...


  • Liverpool, Liverpool, United Kingdom BDO UK Full time

    Unlock Your PotentialBDO UK is seeking a highly skilled IT Service Delivery Manager to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our IT services, identifying areas for improvement, and implementing changes to enhance our delivery.About the RoleThis is an exciting opportunity for a...

  • Lead Service Designer

    14 hours ago


    Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job Summary:Crown Commercial Service is seeking a skilled Lead Service Designer to shape strategic vision and drive long-lasting change in our digital landscape.This exciting role will involve working closely with colleagues to develop and optimise complex CCS services, setting the direction and making evidence-based decisions that bring value for CCS...


  • Liverpool, Liverpool, United Kingdom Lead Careers Full time

    We are working with a multidisciplinary consultancy in Liverpool to find a skilled Landscape Planner with expertise in Landscape and Visual Impact Assessment (LVIA) to contribute to the delivery of sustainable, high-quality landscape designs.Key Responsibilities:Lead and contribute to the preparation of Landscape and Visual Impact Assessments (LVIAs)Develop...


  • Liverpool, Liverpool, United Kingdom Service Care Solutions Ltd Full time

    Are you a motivated and compassionate individual looking for a challenging role in children's residential care? Service Care Solutions Ltd is seeking a Residential Children's Services Lead to manage a 2-bed children's residential home in Wavertree. This role offers an exciting opportunity to make a positive impact in the lives of young people and develop...


  • Liverpool, Liverpool, United Kingdom Forward Role Full time

    Service Delivery Analyst OpportunityWe are seeking a skilled Service Delivery Analyst to join our team at Forward Role. This is a 12-month fixed-term contract, offering a salary up to £30,000 DOE, plus benefits and bonuses.About the RoleThis non-technical position focuses on service delivery and change management. As a Service Delivery Analyst, you will be...


  • Liverpool, Liverpool, United Kingdom Forward Role Full time

    Job DescriptionForward Role is seeking a Service Delivery Expert to join their team in Liverpool city centre. This is a non-technical role where you\u0027ll focus on service delivery and change management.Hybrid and flexible working arrangements are available.The salary is up to £30,000 DOE, plus benefits including bonuses.You\u0027ll have the opportunity...


  • Liverpool, Liverpool, United Kingdom Sanderson Full time

    Job Title: IT Service Delivery AnalystAt Sanderson, we are seeking a dedicated IT Service Delivery Analyst to join our dynamic Service Delivery team within a financial services organisation. This role is crucial in supporting the Service Delivery Manager and IT Support Teams, focusing on report production, IT Change Management, and procurement processes.Key...


  • Liverpool, Liverpool, United Kingdom Sanderson Full time

    Service Delivery IT AnalystAt Sanderson, we are seeking a dedicated IT Service Delivery Analyst to join our dynamic Service Delivery team within a financial services organisation. This role is crucial in supporting the Service Delivery Manager and IT Support Teams, focusing on report production, IT Change Management, and procurement processes.Key...


  • Liverpool, Liverpool, United Kingdom Sanderson Recruitment Plc Full time

    Job DescriptionSanderson Recruitment Plc is seeking a highly motivated IT Service Delivery Analyst to join their Service Delivery team in Liverpool. This is a 12-month fixed term contract that offers an exciting opportunity to work with a leading financial services organisation.The ideal candidate will have strong analytical and problem-solving skills, as...


  • Liverpool, Liverpool, United Kingdom Universities Superannuation Scheme Full time

    About the RoleWe are seeking a highly skilled Service Delivery Expert to join our team at Universities Superannuation Scheme (USS). In this role, you will be responsible for providing exceptional service delivery support to our IT teams, ensuring that all incidents and service requests are accurately recorded and resolved in a timely manner.Key...


  • Liverpool, Liverpool, United Kingdom Sanderson Full time

    Service Delivery Analyst Opportunity at SandersonWe are seeking a dedicated Service Delivery Analyst to join our dynamic Service Delivery team within a financial services organisation.Key Responsibilities:Supporting service delivery teams in recording and managing incidents and service requests.Conducting reviews and implementing service improvement...


  • Liverpool, Liverpool, United Kingdom Sanderson Full time

    Job SummaryWe are seeking a dedicated IT Service Delivery Specialist to join the dynamic Service Delivery team at Sanderson. This role is crucial in supporting the Service Delivery Manager and IT Support Teams, focusing on report production, IT Change Management, and procurement processes.Key ResponsibilitiesSupporting service delivery teams in recording and...


  • Liverpool, Liverpool, United Kingdom Sanderson Recruitment Plc Full time

    Job OverviewWe are seeking a dedicated IT Service Delivery Analyst to join our dynamic Service Delivery team within a financial services organisation in Liverpool, UK. This role is crucial in supporting the Service Delivery Manager and IT Support Teams.This 12-month fixed term contract provides an excellent opportunity for someone to gain experience in...


  • Liverpool, Liverpool, United Kingdom BDO UK Full time

    About the RoleBDO UK is seeking a skilled IT Service Manager to join our team. As an IT Service Manager, you will be responsible for ensuring the delivery of high-quality IT services to our business stakeholders.Key ResponsibilitiesDevelop and implement IT service management strategies to meet business needs.Manage the IT service desk and ensure prompt...


  • Liverpool, Liverpool, United Kingdom NHS Full time

    About the RoleWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at Informatics Merseyside. As a key member of our management team, you will be responsible for managing the day-to-day workplan for the IM Development Service, ensuring that all development work is carried out to an agreed scope, within agreed timescales,...


  • Liverpool, Liverpool, United Kingdom USS Investment Management Limited Full time

    About the roleThis is an exciting opportunity to join the USS Investment Management Limited team as a Service Delivery Analyst. In this role, you will be responsible for providing essential support to the Service Delivery Manager and the broader IT Support Teams.Collaborating closely with Configuration Management to ensure the procurement process for all...


  • Liverpool, Liverpool, United Kingdom Last Mile Infrastructure Limited Full time

    About the RoleAs a Service Layer at Last Mile Infrastructure Limited, you will play a crucial role in delivering top-notch solutions across the energy, water, and telecommunications sectors.The Successful CandidateWill have a strong background in service delivery and a passion for innovation.Key Responsibilities•Deliver exceptional service to our...


  • Liverpool, Liverpool, United Kingdom The Lead Agency Full time

    At The Lead Agency, we're seeking a highly skilled Data and Technology Director to join our team. This is a unique opportunity to bridge the gap between our clients, data providers, and internal teams, facilitating the inbound flow of crucial data into our systems and accurate outbound delivery of customer data to our clients through seamless...