Service Delivery Lead
1 day ago
About the Role
As a Service Delivery Lead at BJSS, you will be responsible for leading one or more managed service engagements for our clients.
Key Responsibilities:
- Lead managed service engagements for clients
- Build strong relationships with clients
- Manage day-to-day service delivery operations
- Ensure client issues are resolved in line with service levels
- Assess process suitability and implement change as needed
- Operate in Agile environments
- Support cloud environments in AWS and Azure
About You
We are looking for someone with:
- Demonstrable experience in service desk management
- Experience managing hosting suppliers
- ITIL certifications and strong knowledge of ITIL processes
- Experience in cloud environments
- Agile and project management skills
What We Offer
BJSS offers a range of benefits, including flexible benefits allowance, industry leading health and wellbeing plan, life assurance, and hybrid working.
As a Service Delivery Lead, you will have the opportunity to work on exciting projects, develop your skills, and contribute to the success of our clients.
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