Lead Service Designer
1 month ago
Job Summary:
Crown Commercial Service is seeking a skilled Lead Service Designer to shape strategic vision and drive long-lasting change in our digital landscape.
This exciting role will involve working closely with colleagues to develop and optimise complex CCS services, setting the direction and making evidence-based decisions that bring value for CCS users.
The successful candidate will have experience in designing end-to-end public services, navigating complex policy and operational areas, and mentoring multidisciplinary teams to follow a user-centred approach.
We are looking for someone who can lead on design concepts and service blueprints, identify opportunities and analyse user needs and business objectives, and support the Head of User-Centred Design in developing and implementing a best practice UCD strategy.
The ideal candidate will be able to collaborate with multidisciplinary teams, facilitate discussions at a senior level, and drive awareness of service performance through data.
This is an excellent opportunity for a motivated and experienced service designer to make a real impact in the Crown Commercial Service.
Responsibilities:
- Lead on design concepts and service blueprints to define customer journeys and articulate vision for end-to-end services
- Identify opportunities and analyse user needs and business objectives across complex services to build design solutions that meet user and business needs
- Support the Head of User-Centred Design in developing and implementing a best practice UCD strategy
- Collaborate with multidisciplinary teams to deliver high-quality products and services
Requirements:
- Experience in designing end-to-end public services and navigating complex policy and operational areas
- Mentoring multidisciplinary teams to follow a user-centred approach
- Ability to lead on design concepts and service blueprints, identify opportunities, and analyse user needs and business objectives
- Strong collaboration and communication skills
What We Offer:
Crown Commercial Service offers a competitive salary of £56,031, a generous pension scheme, and a range of benefits including flexible working, minimum 25 days annual leave, and a discretionary non-contractual performance-related bonus.
We are committed to attracting, retaining, and investing in talent wherever it is found. If you are passionate about service design and want to make a real impact in the Crown Commercial Service, we encourage you to apply for this exciting opportunity.
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