Client Success Lead

2 months ago


Liverpool, Liverpool, United Kingdom Inside Global - Outbound Lead Gen & SDR Experts Full time

Join Inside Global, a leading agency for B2B tech companies, and take on the role of Client Success Lead.

We're seeking a talented individual to drive client satisfaction and retention through effective programme management and campaign delivery.

  • Key Responsibilities:
  • • Project manage campaigns from set-up to renewal and growth
  • • Manage daily client contact via phone and email
  • • Create campaign status reports for internal and external stakeholders
  • • Attend weekly calls, monthly insights, quarterly reviews, and project launch meetings
  • • Liaise with Client Success Administrators, Account Directors, and Co-Founders
  • • Work with the service delivery team to provide client services
  • • Review and feedback on work accuracy prior to client-facing delivery
  • • Understand client objectives, internal marketing and sales strategy, and plans
  • • Retain 100% of clients through consistent project management and effective programme delivery
  • • Proactively communicate client success and areas for improvement
  • • Assist with commercial conversations and actions
  • • Escalate big upsell opportunities to Account Directors and Co-Founders

Requirements:

  • Customer Satisfaction and Customer Retention skills
  • Analytical Skills
  • Relationship Building
  • Customer Service
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize effectively
  • Highly organised
  • Experience in B2B tech or sales development industry desirable but not necessary
  • Bachelor's degree in Business, Marketing, or related field desirable but not necessary

What We Offer:

  • Full-time on-site role with regular working hours
  • City centre location
  • Fun and growing company environment
  • Exposure to great clients
  • Uncapped commission package
  • Clear career progression opportunities


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