IT Service Delivery Specialist
2 weeks ago
We are seeking a dedicated Service Delivery Analyst to join our dynamic Service Delivery team within a financial services organisation.
Key Responsibilities:
- Supporting service delivery teams in recording and managing incidents and service requests.
- Conducting reviews and implementing service improvement measures.
- Overseeing IT Change Management and chairing CAB meetings.
- Producing and distributing various IT reports.
- Collaborating with Configuration, Problem, and Change Management teams.
- Managing software licenses and procurement processes.
Requirements:
- Excellent communication and interpersonal skills.
- Strong planning and organisational abilities.
- Ability to work independently and collaboratively.
- Proficiency in ITSM tools, ITIL and Power BI.
About the Role:
This is a crucial role in supporting the Service Delivery Manager and IT Support Teams. The successful candidate will have excellent communication and interpersonal skills, strong planning and organisational abilities, and the ability to work independently and collaboratively.
What We Offer:
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.
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