Customer Service Specialist

1 month ago


Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time
Role Overview

We are seeking an enthusiastic and detail-oriented Customer Service Specialist to join our team at the Crown Commercial Service.

About the Role

This is a fantastic opportunity for a motivated individual to start their career in customer service. As a Customer Service Specialist, you will be responsible for providing high-quality support to customers via telephone, email, and other communication channels.

The role involves handling a wide range of enquiries, resolving issues, and delivering exceptional customer experiences. You will work closely with our team to ensure that customers receive timely and effective support.

Key Responsibilities
  • Provide efficient and effective support to customers via telephone, email, and other communication channels
  • Resolve customer enquiries and issues in a timely and professional manner
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Meet or exceed performance targets and key performance indicators (KPIs)
Requirements
  • Degree level qualification in a relevant field or equivalent experience
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment
  • Ability to maintain confidentiality and handle sensitive information
  • Familiarity with CRM software and systems
Benefits
  • Competitive salary of £24,985 per annum
  • Pension scheme contributions from the Crown Commercial Service
  • Discretionary performance-related bonus
  • Flexible working arrangements, including remote work options
  • Generous annual leave entitlement


  • Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryThis is an exciting opportunity to begin a career in customer service with Crown Commercial Service. In this role, you will work as part of a fast-paced customer service team and undertake the Level 2, Customer Service Practitioner Apprenticeship.As a customer service advisor, you will be responsible for providing an efficient and effective single...


  • Liverpool, Liverpool, United Kingdom St Giles Group Full time

    Candidate OverviewWe are seeking a Customer Service Specialist to join our Liverpool team at St Giles Group. This is a fantastic opportunity for a motivated and results-driven individual to develop their career in a dynamic and forward-thinking company. The ideal candidate will have 3-5 years of experience in a similar role and be able to train on our...


  • Liverpool, Liverpool, United Kingdom Westpac Group Full time

    Westpac Group is committed to creating an inclusive work environment where diversity is valued and respected. We are looking for a highly skilled Customer Service Specialist to join our team and contribute to this vision.As a specialist, you will be responsible for handling customer inquiries, resolving issues efficiently, and building strong relationships...


  • Liverpool, Liverpool, United Kingdom Barclays Bank PLC Full time

    About the RoleThis Customer Service Specialist position is an exciting opportunity to join our team at Barclays Bank PLC. As a key member of our personal banking complaint team, you will play a vital role in investigating complaints and delivering exceptional customer service.With 15% of your time spent working on our inbound call line, you will have the...


  • Liverpool, Liverpool, United Kingdom Lovisa Full time

    We are looking for a Customer Service Specialist to join our Lovisa team. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, selling our latest fashion collections, and building strong relationships with our customers and colleagues.To be successful in this role, you will need to have a strong desire...


  • Liverpool, Liverpool, United Kingdom Entwistle Green Full time

    Role OverviewWe are seeking an energetic and enthusiastic customer service specialist to join our team at Entwistle Green. This exciting opportunity involves managing a portfolio of properties, building relationships with customers and colleagues, and delivering exceptional customer service.About the RoleAs a Property Manager, you will be responsible for...


  • Liverpool, Liverpool, United Kingdom Barclays Bank PLC Full time

    At Barclays Bank PLC, we're committed to delivering exceptional customer experiences. As a BA3 Specialist Customer Service Advisor, you'll be the first point of contact for our customers, providing assistance and guidance through various communication channels.We're looking for individuals who can demonstrate empathy, understanding, and a passion for...


  • Liverpool, Liverpool, United Kingdom Barclays Bank PLC Full time

    At Barclays Bank PLC, we're seeking a skilled Customer Service Resolution Specialist to join our personal banking complaint team. As a key member of our team, you'll play a vital role in investigating complaints and delivering exceptional customer service.This exciting opportunity will allow you to take ownership of the end-to-end process, communicating with...


  • Liverpool, Liverpool, United Kingdom Signet Jewelers Ltd. Full time

    This Retail Customer Service Specialist position is an excellent opportunity to join our team at Signet Jewelers Ltd. as a seasonal worker. The successful candidate will have excellent communication skills, a passion for providing exceptional customer service, and a flair for creativity.About the RoleThe ideal candidate will engage with customers to...


  • Liverpool, Liverpool, United Kingdom Barclays Full time

    About the Role:">We are seeking a highly skilled and dedicated Customer Service Excellence Specialist to join our team at Barclays.Your Key Responsibilities:">Provide exceptional customer service through various communication channels, including chat, email, and phone.Resolve more complex customer needs and requests with a unique, personalized...


  • Liverpool, Liverpool, United Kingdom A.P. Eagers Limited Full time

    Key ResponsibilitiesAs a customer service specialist, your key responsibilities will include:Answering phone enquiries about vehicle parts from both retail and trade customers.Assisting in picking parts for our service department.You will also have the opportunity to work with our team to provide exceptional customer service and support.


  • Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    About UsCrown Commercial Service is a leading provider of procurement services, helping public sector organisations to achieve better value for money. We are committed to delivering high-quality customer service and making a positive impact on the communities we serve.Job SummaryWe are seeking an experienced Customer Service Senior Advisor to join our team....

  • Product Genius

    6 days ago


    Liverpool, Liverpool, United Kingdom Arnold Clark Group Full time

    Job Title: Product Genius - Customer Service SpecialistEstimated Salary: £25,000 - £30,000 per annumCompany Overview:Arnold Clark Group is a dynamic and growing business with a strong presence in the UK automotive market. We're committed to providing an outstanding customer experience, and we're seeking a highly motivated and customer-focused individual to...


  • Liverpool, Liverpool, United Kingdom Equiniti Full time

    We are seeking an experienced and enthusiastic individual to join our team as a Customer Service Support Specialist in Liverpool City Centre.This is a great opportunity to work with a well-established pension administrator, providing first-class service to our members. You will be part of a highly engaged and dynamic organisation that values excellent...


  • Liverpool, Liverpool, United Kingdom The Granite Group Full time

    Job OverviewA dynamic role has become available at The Granite Group, focusing on delivering exceptional customer service and claims handling expertise. This exciting opportunity is ideal for individuals seeking a challenging yet rewarding career in the insurance industry.The Customer Service Claims Specialist will be the primary point of contact for...


  • Liverpool, Liverpool, United Kingdom Time Recruitment Solutions Ltd Full time

    Join our team at Time Recruitment Solutions Ltd and become an integral part of a specialist taxi insurance brokerage that prides itself on delivering exceptional customer experiences. As an Insurance Service Advisor, you will have the opportunity to develop strong relationships with customers and maintain compliance with FCA...


  • Liverpool, Liverpool, United Kingdom Service Care Solutions Full time

    Service Care Solutions, a leading provider of Social Work staff, invites applications for a Professional Children's Services Specialist to join our team.This exciting opportunity will see you working with various Children's Services teams and disciplines, including Child Protection and Safeguarding, Looked After Children, and Early Help, within Greater...


  • Liverpool, Liverpool, United Kingdom ABM UK Full time

    **Job Title:** Passenger Support Specialist**Location:** Liverpool Airport, City and Borough of LiverpoolWe are seeking a highly skilled Passenger Support Specialist to join our team at ABM UK. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to passengers requiring special assistance.Key...


  • Liverpool, Liverpool, United Kingdom DFL Full time

    Job OverviewWe are currently recruiting for a Customer Experience Specialist to support our Supporter Services team. This role involves managing fan/customer interactions, resolving issues, and providing exceptional service across multiple channels.Handle incoming and outgoing supporter contacts regarding various club products and services.Supply accurate...


  • Liverpool, Liverpool, United Kingdom Acorn Group Full time

    About Acorn InsuranceWe are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the...