Customer Service Senior Advisor

4 days ago


Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

About Us

Crown Commercial Service is a leading provider of procurement services, helping public sector organisations to achieve better value for money. We are committed to delivering high-quality customer service and making a positive impact on the communities we serve.

Job Summary

We are seeking an experienced Customer Service Senior Advisor to join our team. As a key member of our Customer Service Centre, you will be responsible for delivering exceptional customer service and supporting the growth of our business.

Key Responsibilities

  • Deliver low complexity procurement activities on behalf of CCS customers, ensuring timely and accurate delivery of services.
  • Oversee and manage a team of customer service advisors, providing coaching and guidance to ensure excellent customer service standards.
  • Develop and implement process improvements to enhance customer experience and drive business growth.
  • Act as a subject matter expert within the team, sharing knowledge and best practices to drive continuous improvement.
  • Conduct outbound customer contact to support enquiries and develop new business opportunities.

Requirements

  • Proven experience in customer service or sales, with a track record of delivering exceptional results.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Able to work effectively in a fast-paced environment, prioritising tasks and managing multiple projects simultaneously.
  • Ability to identify trends and issues, understanding how to create, read and action reports and feedback.

Benefits

We offer a competitive salary of £27,252, plus benefits including a generous pension scheme, flexible working arrangements, and opportunities for professional development.

Why Join Us?

Crown Commercial Service is a dynamic and innovative organisation, committed to delivering high-quality customer service and making a positive impact on the communities we serve. As a member of our team, you will have the opportunity to develop your skills and career, while making a real difference to our customers and the wider community.



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