Customer Service Senior Advisor
4 days ago
About Us
Crown Commercial Service is a leading provider of procurement services, helping public sector organisations to achieve better value for money. We are committed to delivering high-quality customer service and making a positive impact on the communities we serve.
Job Summary
We are seeking an experienced Customer Service Senior Advisor to join our team. As a key member of our Customer Service Centre, you will be responsible for delivering exceptional customer service and supporting the growth of our business.
Key Responsibilities
- Deliver low complexity procurement activities on behalf of CCS customers, ensuring timely and accurate delivery of services.
- Oversee and manage a team of customer service advisors, providing coaching and guidance to ensure excellent customer service standards.
- Develop and implement process improvements to enhance customer experience and drive business growth.
- Act as a subject matter expert within the team, sharing knowledge and best practices to drive continuous improvement.
- Conduct outbound customer contact to support enquiries and develop new business opportunities.
Requirements
- Proven experience in customer service or sales, with a track record of delivering exceptional results.
- Strong leadership and management skills, with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Able to work effectively in a fast-paced environment, prioritising tasks and managing multiple projects simultaneously.
- Ability to identify trends and issues, understanding how to create, read and action reports and feedback.
Benefits
We offer a competitive salary of £27,252, plus benefits including a generous pension scheme, flexible working arrangements, and opportunities for professional development.
Why Join Us?
Crown Commercial Service is a dynamic and innovative organisation, committed to delivering high-quality customer service and making a positive impact on the communities we serve. As a member of our team, you will have the opportunity to develop your skills and career, while making a real difference to our customers and the wider community.
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