Customer Service Excellence Specialist
2 days ago
About the Role:
">We are seeking a highly skilled and dedicated Customer Service Excellence Specialist to join our team at Barclays.
Your Key Responsibilities:
">- Provide exceptional customer service through various communication channels, including chat, email, and phone.
- Resolve more complex customer needs and requests with a unique, personalized approach.
- Collaborate with teams across the bank to align and integrate customer care processes.
- Identify areas for improvement and provide recommendations for change in customer care processes.
- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
About You:
">You will have a proven track record of delivering exceptional customer service and a passion for resolving complex customer issues. You will be an excellent communicator and problem-solver, with strong analytical and interpersonal skills.
What We Offer:
">- A competitive salary of £26,500 per annum.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- A supportive and collaborative work environment.
The Ideal Candidate:
">Must have excellent customer service skills and a strong ability to communicate effectively with customers.
Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
Able to work collaboratively as part of a team and contribute to a positive and supportive work environment.
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