Customer Service Excellence Specialist

2 days ago


Liverpool, Liverpool, United Kingdom Barclays Full time

About the Role:

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We are seeking a highly skilled and dedicated Customer Service Excellence Specialist to join our team at Barclays.

Your Key Responsibilities:

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  1. Provide exceptional customer service through various communication channels, including chat, email, and phone.
  2. Resolve more complex customer needs and requests with a unique, personalized approach.
  3. Collaborate with teams across the bank to align and integrate customer care processes.
  4. Identify areas for improvement and provide recommendations for change in customer care processes.
  5. Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
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About You:

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You will have a proven track record of delivering exceptional customer service and a passion for resolving complex customer issues. You will be an excellent communicator and problem-solver, with strong analytical and interpersonal skills.

What We Offer:

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  • A competitive salary of £26,500 per annum.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A supportive and collaborative work environment.
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The Ideal Candidate:

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Must have excellent customer service skills and a strong ability to communicate effectively with customers.

Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.

Able to work collaboratively as part of a team and contribute to a positive and supportive work environment.



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