Service Excellence Director

4 days ago


Liverpool, Liverpool, United Kingdom Morgan Ryder Full time

We are seeking a highly experienced Customer Service Manager to join our team at Morgan Ryder. As a key member of our team, you will be responsible for delivering exceptional customer service and leading a dedicated customer service team.

About the Role

This is a fantastic opportunity for someone who is passionate about customer service and has experience managing teams in a technical or defence-related environment. You will be responsible for managing escalations, resolving complex customer service issues, and overseeing export documentation and contract support.

Main Responsibilities
  • Lead and Develop a Team of 6
  • Manage Escalations and Resolve Complex Issues
  • Oversee Export Documentation and Contract Support
  • Collaborate with Senior Leadership on Strategic Planning

The estimated salary for this role is £70,000 - £90,000 per annum, depending on experience, plus benefits and professional development opportunities.



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