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Customer Service Specialist

1 month ago

Liverpool, Liverpool, United Kingdom Entwistle Green Full time

Role Overview

We are seeking an energetic and enthusiastic customer service specialist to join our team at Entwistle Green. This exciting opportunity involves managing a portfolio of properties, building relationships with customers and colleagues, and delivering exceptional customer service.

About the Role

As a Property Manager, you will be responsible for fully managing a portfolio of properties across our Entwistle Green brand, providing a first-class service to our customers. Your day-to-day duties may include:

  • Coordinating urgent and routine repairs and maintenance
  • Liaising with trades people/contractors and keeping customers up to date
  • Organising safety inspections and managing remedial works
  • Liaising with landlords following regular property visits
  • Assisting customers with general tenancy queries
  • Carrying out weekly partnership calls with colleagues and welcome calls with new customers
  • Dealing promptly and courteously with communication from landlords, tenants, contractors, and internal partners
  • Providing a first-class service to maximise customer retention
  • Ensuring personal and team deadlines are met, service levels maintained, and KPIs achieved

Requirements

To succeed in this role, you will need the following skills:

  • A positive 'can-do' approach is essential
  • Passionate about delivering exceptional customer service
  • Confident communicator, both verbally and written
  • Excellent organisational skills with attention to detail
  • Strong time management skills and able to prioritise workload
  • Ability to problem solve
  • Able to remain calm under pressure and work to timescales

Benefits

We offer a competitive salary of £23,600 per annum, 23 days annual leave increasing with length of service, pension scheme, full training and support, excellent career progression opportunities throughout the business, outstanding discounts across retail, entertainment, travel, and health, and wellness benefits through our membership with MIND.