Service Delivery Operations Coordinator
10 hours ago
Sanderson Recruitment Plc is seeking a highly motivated IT Service Delivery Analyst to join their Service Delivery team in Liverpool. This is a 12-month fixed term contract that offers an exciting opportunity to work with a leading financial services organisation.
The ideal candidate will have strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.
The role involves:
- Providing support to service delivery teams in recording and managing incidents and service requests.
- Conducting regular reviews to identify areas for improvement and implementing changes to enhance service delivery.
- Producing and distributing IT reports to support business decision-making.
- Working closely with configuration, problem, and change management teams to ensure seamless service delivery.
- Managing software licenses and procurement processes to ensure compliance and efficiency.
Responsibilities:
- Incident Management: Record and manage incidents and service requests to ensure timely resolution.
- Service Improvement: Identify areas for improvement and implement changes to enhance service delivery.
- Report Production: Produce and distribute IT reports to support business decision-making.
- Collaboration: Work closely with cross-functional teams to resolve issues and improve service delivery.
Requirements:
- Technical Skills: Proficiency in ITSM tools, ITIL, and Power BI.
- Communication Skills: Excellent written and verbal communication skills.
- Planning Abilities: Strong planning and organisational abilities to prioritise tasks and manage multiple projects.
Estimated Salary: £40,000 - £50,000 per annum depending on experience.
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