Service Delivery Operations Coordinator

10 hours ago


Liverpool, Liverpool, United Kingdom Sanderson Recruitment Plc Full time
Job Description

Sanderson Recruitment Plc is seeking a highly motivated IT Service Delivery Analyst to join their Service Delivery team in Liverpool. This is a 12-month fixed term contract that offers an exciting opportunity to work with a leading financial services organisation.

The ideal candidate will have strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

The role involves:

  • Providing support to service delivery teams in recording and managing incidents and service requests.
  • Conducting regular reviews to identify areas for improvement and implementing changes to enhance service delivery.
  • Producing and distributing IT reports to support business decision-making.
  • Working closely with configuration, problem, and change management teams to ensure seamless service delivery.
  • Managing software licenses and procurement processes to ensure compliance and efficiency.

Responsibilities:

  • Incident Management: Record and manage incidents and service requests to ensure timely resolution.
  • Service Improvement: Identify areas for improvement and implement changes to enhance service delivery.
  • Report Production: Produce and distribute IT reports to support business decision-making.
  • Collaboration: Work closely with cross-functional teams to resolve issues and improve service delivery.

Requirements:

  • Technical Skills: Proficiency in ITSM tools, ITIL, and Power BI.
  • Communication Skills: Excellent written and verbal communication skills.
  • Planning Abilities: Strong planning and organisational abilities to prioritise tasks and manage multiple projects.

Estimated Salary: £40,000 - £50,000 per annum depending on experience.





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