Service Delivery Coordinator

1 month ago


Liverpool, Liverpool, United Kingdom Vertiv Full time

POSITION SUMMARY

Ensure regional service delivery targets are effectively managed, with a focus on optimizing the deployment of the regions' teams of engineers.

Coordinate with other regional office personnel to ensure high standards of service delivery to customers.

Collaborate with other regional service planners when required to provide 'out of region' engineering resources.


RESPONSIBILITIES


Liaise with regional technical management to highlight performance issues concerning the regions' engineers.

Work closely with the planning software to arrange service engineers' calls with customers via telephone or email.

Prepare service engineer job packages, review engineers' service reports, and log them into the company planning system.

Compile weekly and monthly service reports.

Perform general office duties, answer telephone enquiries, and redirect calls.

Ensure that all activities, tasks, and responsibilities required by the role in terms of the International Trade Compliance Regulation are managed and performed in full compliance with the Company ITC certification program.


QUALIFICATIONS


Previous planning experience, preferably with field engineers.

Experience of working with bespoke planning software, arranging service engineers' calls.

Liaise with parts supply and sales departments.

Possess strong telephone skills.

Be computer literate.

Demonstrate accuracy and attention to detail.

Be a team player and demonstrate a cooperative attitude.

Be conscientious and a good communicator and organizer.

Be able to work well under pressure and with minimal supervision.



  • Liverpool, Liverpool, United Kingdom City Health Care Partnership CIC Full time

    Job SummaryWe are seeking a motivated and customer-focused frontline worker to join our team, providing exceptional support to the public and contributing to the delivery of high-quality healthcare services.Main Duties of the JobThe ideal candidate will have experience of dealing with customers on the phone, be a good listener, and enjoy helping clients....


  • Liverpool, Liverpool, United Kingdom Sanderson Recruitment Plc Full time

    Job DescriptionSanderson Recruitment Plc is seeking a highly motivated IT Service Delivery Analyst to join their Service Delivery team in Liverpool. This is a 12-month fixed term contract that offers an exciting opportunity to work with a leading financial services organisation.The ideal candidate will have strong analytical and problem-solving skills, as...


  • Liverpool, Liverpool, United Kingdom Maersk Full time

    Are you committed to delivering exceptional service to customers? If so, we invite you to join our team as a Container Service Coordinator in Liverpool. In this role, you will be responsible for coordinating container services and ensuring timely delivery of goods to our customers.About the RoleThis is an exciting opportunity to work with a global company...


  • Liverpool, Liverpool, United Kingdom Vertiv Full time

    Job DescriptionAs a Regional Service Delivery Manager at Vertiv, you will be responsible for ensuring regional service delivery targets are met with a focus on optimizing the deployment of regional engineers.Key responsibilities include coordinating with other regional office personnel to ensure standards of service delivery to customers, as well as...


  • Liverpool, Liverpool, United Kingdom Forward Role Full time

    Service Delivery Analyst OpportunityWe are seeking a skilled Service Delivery Analyst to join our team at Forward Role. This is a 12-month fixed-term contract, offering a salary up to £30,000 DOE, plus benefits and bonuses.About the RoleThis non-technical position focuses on service delivery and change management. As a Service Delivery Analyst, you will be...


  • Liverpool, Liverpool, United Kingdom Forward Role Full time

    Job DescriptionForward Role is seeking a Service Delivery Expert to join their team in Liverpool city centre. This is a non-technical role where you\u0027ll focus on service delivery and change management.Hybrid and flexible working arrangements are available.The salary is up to £30,000 DOE, plus benefits including bonuses.You\u0027ll have the opportunity...


  • Liverpool, Liverpool, United Kingdom Sanderson Full time

    Job Title: IT Service Delivery AnalystAt Sanderson, we are seeking a dedicated IT Service Delivery Analyst to join our dynamic Service Delivery team within a financial services organisation. This role is crucial in supporting the Service Delivery Manager and IT Support Teams, focusing on report production, IT Change Management, and procurement processes.Key...


  • Liverpool, Liverpool, United Kingdom Sanderson Full time

    Service Delivery IT AnalystAt Sanderson, we are seeking a dedicated IT Service Delivery Analyst to join our dynamic Service Delivery team within a financial services organisation. This role is crucial in supporting the Service Delivery Manager and IT Support Teams, focusing on report production, IT Change Management, and procurement processes.Key...

  • Project Coordinator

    10 hours ago


    Liverpool, Liverpool, United Kingdom NHS Full time

    We are seeking a highly motivated Project Coordinator to join our team at HCRG Care Group. As a key member of our projects team, you will play a vital role in supporting the delivery of projects that transform health and care services across the UK.About the RoleThis is an exciting opportunity for someone with excellent organizational skills and experience...

  • Event Coordinator

    4 weeks ago


    Liverpool, Liverpool, United Kingdom The Church of England Full time

    Event CoordinatorThe Church of England is seeking a skilled Event Coordinator to join our team at Liverpool Cathedral. As an Event Coordinator, you will be responsible for coordinating and administering the planning of corporate events, including gala dinners, concerts, awards evenings, and graduations. You will work closely with the in-house team to ensure...


  • Liverpool, Liverpool, United Kingdom PP Associates Ltd Full time

    Based in Central Liverpool, PP Associates Ltd is seeking an experienced Support Services Coordinator to join their team on a temporary basis.Working hours are Monday to Friday, with a hybrid working arrangement of three days on site and two days from home.The role is an excellent opportunity for professionals seeking to leverage their skills and experience...


  • Liverpool, Liverpool, United Kingdom Universities Superannuation Scheme Full time

    About the RoleWe are seeking a highly skilled Service Delivery Expert to join our team at Universities Superannuation Scheme (USS). In this role, you will be responsible for providing exceptional service delivery support to our IT teams, ensuring that all incidents and service requests are accurately recorded and resolved in a timely manner.Key...


  • Liverpool, Liverpool, United Kingdom Sanderson Full time

    Service Delivery Analyst Opportunity at SandersonWe are seeking a dedicated Service Delivery Analyst to join our dynamic Service Delivery team within a financial services organisation.Key Responsibilities:Supporting service delivery teams in recording and managing incidents and service requests.Conducting reviews and implementing service improvement...


  • Liverpool, Liverpool, United Kingdom Sanderson Full time

    Job SummaryWe are seeking a dedicated IT Service Delivery Specialist to join the dynamic Service Delivery team at Sanderson. This role is crucial in supporting the Service Delivery Manager and IT Support Teams, focusing on report production, IT Change Management, and procurement processes.Key ResponsibilitiesSupporting service delivery teams in recording and...


  • Liverpool, Liverpool, United Kingdom Maersk Full time

    Customer Service Role Summary:We are seeking a Customer Service Coordinator to join our Maersk LCL team in Liverpool. As a key member of our team, you will be responsible for delivering exceptional customer service and driving business growth.Key Responsibilities:Liaise with internal and external stakeholders to ensure seamless communication and...


  • Liverpool, Liverpool, United Kingdom Sanderson Recruitment Plc Full time

    Job OverviewWe are seeking a dedicated IT Service Delivery Analyst to join our dynamic Service Delivery team within a financial services organisation in Liverpool, UK. This role is crucial in supporting the Service Delivery Manager and IT Support Teams.This 12-month fixed term contract provides an excellent opportunity for someone to gain experience in...


  • Liverpool, Liverpool, United Kingdom Morgan Hunt Full time

    About the RoleWe are seeking a skilled and experienced professional to join our team as a Housing Advice and Assessment Hub Manager. This is a permanent position, working 37.5 hours per week in Liverpool.The salary for this role is £33,024 - £37,336 per annum.Job OverviewThis is an exciting opportunity to lead the management and delivery of our Housing...


  • Liverpool, Liverpool, United Kingdom BDO UK Full time

    Unlock Your PotentialBDO UK is seeking a highly skilled IT Service Delivery Manager to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our IT services, identifying areas for improvement, and implementing changes to enhance our delivery.About the RoleThis is an exciting opportunity for a...


  • Liverpool, Liverpool, United Kingdom USS Investment Management Limited Full time

    About the roleThis is an exciting opportunity to join the USS Investment Management Limited team as a Service Delivery Analyst. In this role, you will be responsible for providing essential support to the Service Delivery Manager and the broader IT Support Teams.Collaborating closely with Configuration Management to ensure the procurement process for all...


  • Liverpool, Liverpool, United Kingdom Last Mile Infrastructure Limited Full time

    About the RoleAs a Service Layer at Last Mile Infrastructure Limited, you will play a crucial role in delivering top-notch solutions across the energy, water, and telecommunications sectors.The Successful CandidateWill have a strong background in service delivery and a passion for innovation.Key Responsibilities•Deliver exceptional service to our...