Cloud Services Delivery Lead
3 weeks ago
**About IT Answers LLC.**
We are a young, dynamic and rapidly growing outsourced IT and cloud services provider based in the UK with nationwide clients and working with the latest technologies to bring innovative products to our customers.
This role is for an enthusiastic IT engineer with a strong technical background, ideally with experience as a 2nd line and 3rd line engineer, and a passion for technology and the cloud. You will be comfortable working with Microsoft Server systems including Active Directory, Exchange, SQL Server and possess a thorough understanding of TCP/IP and networking technologies such as DNS and DHCP. Experience of both Mac OS and Linux is also beneficial.
The ideal candidate will have experience with:
- Microsoft Remote Desktop Services
- Thorough understanding of Microsoft Exchange and SMTP communication
- Understanding of firewalls and technologies such as NAT, IP filtering and routing
You will promote effective and efficient resolution of IT issues for our entire customer base. This requires a problem-solving mindset and approach, 5 years of experience in a relevant technical role, and the ability to work alone and as part of a team.
In terms of qualifications, you should have a minimum of 5 years' experience, a professional manner with excellent communication skills, fluent English, and the ability to work under pressure and listen and interpret customer needs accurately.
We estimate the salary for this role to be around £60,000 - £80,000 per year, depending on your level of experience.
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