IT Service Delivery Lead

3 days ago


Liverpool, Liverpool, United Kingdom Opus Recruitment Solutions Ltd Full time

We are seeking an IT Service Delivery Lead to lead our application support team. As a key member of our IT department, you will be responsible for ensuring the optimal performance and availability of our enterprise applications.

The successful candidate will have strong leadership skills, technical expertise, and a deep understanding of ITIL frameworks. You will manage a team of application support specialists, collaborate closely with the Information Systems Director, and ensure that business-critical applications are running smoothly and efficiently.

You will play a key role in solving complex issues, improving service delivery, and enhancing the overall user experience. With a focus on delivering exceptional results, you will work closely with internal stakeholders to understand their needs and ensure applications support the business effectively.

Key Responsibilities:

  • Lead and mentor a team of application support professionals, fostering a high-performance culture.
  • Oversee the daily operations of application support for enterprise software solutions.
  • Work closely with the Information Systems Director to align application support strategies with broader IT and business goals.
  • Apply ITIL best practices to lead and manage incident and problem management processes.
  • Ensure the team consistently meets or exceeds service delivery expectations.
  • Provide hands-on technical support and troubleshooting for complex application issues.

Requirements:

  • Bachelor's degree in computer science, information technology, or a related field.
  • 5 years in an application support or technical leadership role.
  • Strong understanding of ITIL frameworks, particularly in incident management, problem management, and service operations.
  • Extensive experience managing and mentoring teams, with proven leadership skills and the ability to inspire and develop talent.
  • Strong technical background with hands-on experience supporting enterprise applications, databases, and systems integration.

Benefits:

  • 25 days' holidays + the option to buy further annual leave.
  • Flexible working.
  • Savings at 500+ outlets (healthcare, gym discounts, savings on holidays, retail).
  • Pension scheme with life assurance.
  • Estimated salary: £60,000 - £80,000 per annum.

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