HVAC Service Delivery Manager

2 days ago


Liverpool, Liverpool, United Kingdom Bennett and Game Recruitment LTD Full time
Job Description

The successful candidate will be responsible for managing a team of mobile engineers to ensure efficient delivery of service and maintenance contracts, achieving client satisfaction and driving productivity. The manager must oversee continuous improvements, maintain and grow client relationships, and monitor profit and loss figures.

Key Responsibilities
  • Manage a team of engineers to deliver service and maintenance contracts efficiently
  • Oversight of daily operations to achieve client satisfaction and drive productivity
  • Continuous improvement initiatives to enhance service quality and efficiency
  • Maintenance and growth of client relationships to secure contract extensions and remedial works
  • Monitoring of profit and loss figures, including cost control
Requirements
  • Proven service management or operations management experience
  • HVAC technical background with knowledge of heating, cooling, wet systems, and plant rooms
  • Confident leading technical conversations with clients on system discussions and service/maintenance works
  • Proven client-facing/customer service skills with experience in service/maintenance contract frameworks and negotiations
  • Drive for continuous professional development, progression, and increasing responsibilities
  • Confident with P&L, budget, and cost control
Benefits
  • Basic Salary: £55,000 - £60,000 per annum dependent on experience
  • Car allowance: circa £5k per annum
  • Annual bonus: targeted on net profit, service, compliance & engineer development
  • Employee-owned trust profit-sharing scheme: increases with time served
  • Pension


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