Service Desk Operations Specialist

3 weeks ago


Westhill, Aberdeenshire, United Kingdom Mainstay Facilities Full time

**About the Role**

We are seeking a Service Desk Operator to join our team at Mainstay Facilities in Westhill, Aberdeenshire.

This is an office-based position that requires effective communication with clients and operational staff to ensure tasks are carried out smoothly and efficiently while maintaining excellent customer service.

The successful candidate will play a key role in supporting the Service Desk Manager and team in delivering Facilities Management (FM) contracts from the Westhill office.

The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience.

Key Responsibilities:

  • Respond to client inquiries and resolve issues in a timely manner.
  • Collaborate with operational staff to ensure seamless delivery of FM contracts.
  • Maintain accurate records and reports as required.
  • Continuously improve processes and procedures to enhance customer satisfaction.

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills.
  • Proven ability to work in a fast-paced environment.
  • Familiarity with facilities management practices.
  • Degree-level qualification in a relevant field or equivalent experience.

Benefits:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

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