Facilities Management Service Coordinator

4 days ago


Westhill, Aberdeenshire, United Kingdom Mainstay Facilities Full time
Job Summary
Mainstay Facilities is seeking a highly organised and customer-focused Facilities Management Service Coordinator to join our team. As a key member of our Operations team, you will play a vital role in supporting the Service Desk Manager and team in delivering exceptional customer service.

About the Role
This exciting opportunity will see you responsible for:
  • Managing Works Orders using the Maximo CAFM system.
  • Handling incoming calls, generating work instructions for Maintenance Engineers, and allocating tasks to operatives or subcontractors.
  • Monitoring task progress, updating work orders, and keeping customers informed throughout the process.
  • Closing out work orders within the required SLA, ensuring all fields are completed accurately.
  • Verifying accuracy and timely submission of technicians' paperwork, including service reports and timesheets.
  • Preparing monthly client statistics and reports for contract managers.
  • Planning and scheduling reactive works for engineers and organising PPM tasks for the forthcoming month.

Your Key Responsibilities
In this role, you will be expected to:
  • Develop and maintain positive relationships with clients and stakeholders.
  • Provide exceptional customer service, responding promptly to queries and concerns.
  • Work collaboratively with the Operations team to ensure seamless delivery of services.
  • Contribute to the continuous improvement of processes and procedures.

Salary and Benefits
We offer a competitive salary of £43,000 - £58,000 per annum, depending on experience, as well as opportunities for career progression and professional development.

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