Help Desk Coordinator

2 days ago


Westhill, Aberdeenshire, United Kingdom Mainstay Recruitment Solutions Ltd Full time
About the Role
As a Help Desk Coordinator at Mainstay Recruitment Solutions Ltd, you will play a vital role in supporting the Service Desk Manager and team in delivering Facilities Management contracts from our office based in Westhill, Aberdeenshire. This position requires effective communication with clients and operational staff to ensure tasks are carried out smoothly and efficiently while meeting customer expectations.

Key Responsibilities
• Managing Works Orders (both Planned Preventative Maintenance and Reactive) using the Maximo CAFM system
• Handling incoming calls, generating work instructions for Maintenance Engineers, and allocating tasks to operatives or subcontractors
• Monitoring the progress of tasks, updating work orders, and ensuring customers are kept informed throughout the process
• Closing out work orders within the required SLA, ensuring all fields, including purchase orders, service reports, and log notes, are completed accurately
• Verifying the accuracy and timely submission of technicians' paperwork, including service reports and timesheets

About You
To succeed in this role, you will require a strong understanding of asset management principles and maintenance techniques, as well as knowledge of building services. Proficiency in Microsoft Office and experience using a CAFM system are also essential. The ideal candidate will have excellent communication and organisational skills, with the ability to prioritise tasks and meet deadlines. We estimate that the salary for this position is around £25,000 - £35,000 per annum, depending on experience.

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