Operations Support Team Member

3 weeks ago


Westhill, Aberdeenshire, United Kingdom Mainstay Facilities Full time
About the Role
Mainstay Facilities is seeking an experienced Operations Support Team Member to join our team. As a key member of our Operations team, you will play a vital role in supporting the Service Desk Manager and team in delivering exceptional customer service.

Your Key Responsibilities
In this role, you will be expected to:
  • Manage Works Orders using the Maximo CAFM system.
  • Handle incoming calls, generate work instructions for Maintenance Engineers, and allocate tasks to operatives or subcontractors.
  • Monitor task progress, update work orders, and keep customers informed throughout the process.
  • Closing out work orders within the required SLA, ensuring all fields are completed accurately.
  • Verify accuracy and timely submission of technicians' paperwork, including service reports and timesheets.
  • Prepare monthly client statistics and reports for contract managers.
  • Plan and schedule reactive works for engineers and organise PPM tasks for the forthcoming month.

Our Ideal Candidate
We are looking for a motivated and customer-focused individual with a strong understanding of asset management principles and maintenance techniques. Proficiency in Microsoft Office and experience using a CAFM system are essential. Additionally, you should possess excellent organisational and time management skills, as well as a collaborative and approachable manner.

Salary and Benefits
We offer a competitive salary of £44,000 - £59,000 per annum, depending on experience, as well as opportunities for career progression and professional development.
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