Facilities Management Operator

2 weeks ago


Westhill, Aberdeenshire, United Kingdom Mainstay Recruitment Solutions Ltd Full time
About the Position

We are seeking a highly skilled and motivated Facilities Management Operator to join our team. As a key member of the Service Desk, you will be responsible for delivering exceptional customer service and technical support to our clients, working closely with the Service Desk Manager and team to deliver FM contracts from our Westhill office.

Key Responsibilities and Requirements
  1. Providing technical support and assistance to clients via phone, email, or other communication channels.
  2. Generating work instructions for Maintenance Engineers and allocating tasks to operatives or subcontractors.
  3. Monitoring the progress of tasks, updating work orders, and ensuring customers are kept informed throughout the process.
  4. Closing out work orders within the required SLA, ensuring all fields are completed accurately.
  5. Verifying the accuracy and timely submission of technicians' paperwork, including service reports and timesheets.
  6. Preparing and compiling monthly client statistics and reports for contract managers.
  7. Planning and scheduling reactive works for engineers and organising PPM tasks for the forthcoming month.
Skills and Qualifications
  • A strong understanding of asset management principles and maintenance techniques.
  • Knowledge of building services.
  • Proficiency in Microsoft Office and experience using a CAFM system.


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