Service Desk Support Specialist

4 days ago


Westhill, Aberdeenshire, United Kingdom Mainstay Facilities Full time
About the Job

Mainstay Facilities is looking for a Service Desk Support Specialist to join our team in Westhill, Aberdeenshire. This is an excellent opportunity to work in a fast-paced environment, supporting clients and operational staff in delivering FM contracts.

The estimated salary for this role is £28,000 - £38,000 per annum, depending on experience.

Key Responsibilities:

  1. Managing works orders using the Maximo CAFM system
  2. Handling incoming calls and allocating tasks to operatives or subcontractors
  3. Monitoring task progress and ensuring customers are kept informed
  4. Closing out work orders within the required SLA

Requirements:

  • Knowledge of building services and asset management principles
  • Proficiency in Microsoft Office and experience using a CAFM system
  • Excellent communication and organisational skills

Benefits:

Mainstay Facilities offers a competitive salary, excellent benefits package, and opportunities for continuous professional development.



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