Service Desk Manager
4 days ago
This role is responsible for supporting the Service Desk Manager and team in delivering Facilities Management contracts from our Westhill office.
Main Responsibilities:- Manage Works Orders using Maximo CAFM, including Planned Preventative Maintenance and Reactive tasks.
- Handle incoming calls, generate work instructions for Maintenance Engineers, and allocate tasks to operatives or subcontractors.
- Monitor task progress, update work orders, and keep customers informed throughout the process.
- Closing work orders within the required SLA, ensuring all fields are completed accurately.
- Verify technicians' paperwork, including service reports and timesheets.
- Prepare monthly client statistics and reports for contract managers.
- Plan reactive works for engineers and schedule PPM tasks for the forthcoming month.
Key attributes include a proactive and customer-focused approach, strong verbal and written communication skills, and ability to build relationships and exceed customer expectations.
Estimated salary: £27,000 - £37,000 per annum.
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Service Desk Specialist
1 day ago
Westhill, Aberdeenshire, United Kingdom Mainstay Recruitment Solutions Ltd Full timeJob SummaryWe are seeking a skilled Service Desk Specialist to join our team at Mainstay Recruitment Solutions Ltd. The successful candidate will play a key role in supporting the Service Desk Manager and team in delivering Facilities Management (FM) contracts from our Westhill office.Main Responsibilities:Managing Works Orders using the Maximo CAFM system,...
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Help Desk Professional
1 day ago
Westhill, Aberdeenshire, United Kingdom Mainstay Recruitment Solutions Ltd Full timeAbout the RoleThis Help Desk Professional position involves working closely with the Service Desk Manager and team to deliver FM contracts from our Westhill office. The successful candidate will be responsible for managing works orders, handling incoming calls, and monitoring task progress.Key Accountabilities:Effective management of Works Orders using the...
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Help Desk Support Specialist
4 days ago
Westhill, Aberdeenshire, United Kingdom Mainstay Recruitment Solutions Ltd Full timeJob DetailsThis Service Desk Operator position is based in Westhill, Aberdeenshire, and is an office-based role.Main Accountabilities:Utilise Maximo CAFM to manage Works Orders, encompassing Planned Preventative Maintenance and Reactive tasks.Handle incoming calls, generate work instructions for Maintenance Engineers, and allocate tasks to operatives or...
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Contract Service Provider
1 day ago
Westhill, Aberdeenshire, United Kingdom Mainstay Facilities Full timeJob DescriptionMainstay Facilities is recruiting for a Service Desk Operator to join our team in Westhill. This is an exciting opportunity for someone who is passionate about providing exceptional customer service and has excellent communication skills.The role involves working closely with the Service Desk Manager and team to deliver Facilities Management...
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Front Desk Night Shift Associate
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Facilities Support Assistant
22 hours ago
Westhill, Aberdeenshire, United Kingdom Mainstay Facilities Full timeAbout the RoleMainstay Facilities is looking for a skilled Service Desk Operator to join our team in Westhill. The successful candidate will play a key role in supporting the Service Desk Manager and team in delivering Facilities Management contracts.The ideal candidate will have excellent communication skills, be able to work independently, and have a...
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Facilities Management Coordinator
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Maintenance Operations Specialist
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Night Audit Team Member
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Culinary Manager
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IT Infrastructure Protection Manager
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Business Management Educator
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Record Centre Operations Manager
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Senior Process Engineering Manager
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Car Park Service Staff
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Senior Culinary Operations Manager
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Kitchen Operations Manager
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Project Manager
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Financial Operations Manager
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Data Centre Management Professional
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