Administrative Assistant
1 month ago
Job Description:
We are seeking an Administrative Assistant to join our team at Recruitment Solutions (West Midlands) Ltd.
About the Role:
This is a busy administrative role that will see you working closely with our services team and management to ensure the smooth running of our reception area, post distribution, and record-keeping.
Your Responsibilities:
- Reception Duties: Answer phone calls, transfer calls, receive visitors, and maintain signing in and out procedures.
- Post Distribution: Distribute incoming post and monitor its progress.
- Record-Keeping: Work with the services team to keep files and records up to date, including service user records and new referrals.
- Absence Management: Record care staff absences and sicknesses, find cover, and update relevant systems.
- Correspondence: Produce correspondence and reports as required.
- PPE Supplies: Order and monitor PPE supplies and maintain an inventory.
- Staff Minutes: Produce care staff minutes and reports for meetings.
- Rotas: Ensure rotas are produced on the relevant system, matched appropriately, and emailed to relevant staff and parents/carers.
- Staffing Ratios: Double-check staffing ratios to avoid overstaffing.
- Annual Leave: Check the annual leave planner and ensure appropriate cover is sought once leave has been authorised.
- Emails: Respond to emails and prioritise them according to importance/urgency.
- System Updates: Update the relevant system with shift cancellations and time changes.
- Care Queries: Deal with care queries from parents/carers and staff, updating/making notes on the relevant system and relaying back to relevant individuals.
- Capacity Tracker: Update the CQC Capacity tracker daily.
- QR Codes: Generate QR codes for new service users.
- Training: Undertake training as required.
- Supervision: Participate in supervision and appraisal meetings with the Line Manager.
- Regulatory Compliance: Ensure all work produced is in line with regulatory bodies.
- Company Policies: Comply with and actively promote adherence to company policies and procedures.
- Client Journey: Update the Client Journey Spreadsheet with new referrals.
- Microsoft Packages: Use Microsoft packages relevant to tasks, such as Word, Excel, PowerPoint, and Outlook.
- Recruitment Support: Assist with recruitment and inductions by participating in Care worker/Play worker interviews and meeting and greeting new employees.
- General Administration: Undertake general administrative duties such as photocopying, scanning, printing, and filing.
What We Offer:
The successful candidate will be offered a salary of £25,000 - £30,000 per annum, depending on experience.
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