Customer Service/administration
5 months ago
Red Rock Consultants are recruiting for a Customer Service advisor / Administrator to work for our client in Smethwick.
**Duties**:
- Scheduling work to engineers
- Scheduling work to sub-contractors
- Liaising with tenants, clients, contractors and external parties.
- Support other helpdesk functions on other contracts.
- Recording all communications, decisions, issues, delays and costs
- Liaise with Site contacts to arrange and book appointments for work to be carried out.
- Assisting with any other duties the contract needs support in regards to processing work orders from scheduling, completing, through to invoicing and payment
**Person Specification including Skills & Abilities**
- Customer service experience
- Experience with inbound & outbound calls
- Managing diaries
- Strong written & verbal communication
- Collaboration/ Teamwork
**Hours of work**
- Monday to Friday 8am to 5pm.
Please contact Kelly for additional information.
Red Rock Consultants are acting as an employment business in relation to this vacancy.
**Job Types**: Full-time, Permanent
**Salary**: £23,795.20 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Day shift
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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