Customer Service Advisor

4 days ago


Smethwick, United Kingdom Walters People Full time

Job Title: Customer Service Advisor Location: Smethwick Salary: £23,000 Permanent, on site

The Role: Customer Service Advisor

experience.

What you will be doing:

- Handles requests from customers in a local site/depot or branch environment.
- Includes new account and pricing set up, issuing quotations, order entry, queries and internal communication with operations and sales teams
- Deals with customer orders, requests, enquiries via telephone and over the trade counter
- Raises credit notes adhering to the credit note request procedure
- Takes payments from customers and reconciles banking for gas and hard goods products
- Calculates commission payments to agents and makes adjustments
- Completes manual template to create Proforma Invoices as required
- Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert
- Develops and maintains knowledge of products, services and systems as required
- Identifies sales opportunities for referral to the sales team
- Develops strong long term relationships with customers and agents to fully understand their needs
- Provides proactive service to select customers based on outbound contact
- Manages work within KPI / target framework to optimise customer experience and productivity
- Answer customer's questions about merchandise and advise customers on merchandise selection

Required competencies for the Customer Service Advisor:

- Confident and clear communication skills across all contact channels
- Demonstrated ability of working within a fast paced, customer facing environment, maintaining high levels of customer service
- Capable of prioritising workload and solving problems
- Able to remain focused in a busy telephone and retail environment
- Willingness to learn about industry, products, customer and agent requirements

Additional Information:

- Location: Smethwick
- 5 days on Site Mon-Fri
- Mentoring schemes
- Perks at work
- Dedicated talent development team to help your career progress
- Mental health well being ambassador support

Job Title: Customer Service Advisor Location: Smethwick Salary: £23,000 Permanent, on site



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