Help Desk Manager

6 days ago


St Ives, Cornwall, United Kingdom Equals One Ltd Full time
About the Role

We are seeking an experienced Help Desk Manager to lead our service desk team. The successful candidate will have strong leadership and communication skills, as well as the ability to motivate and guide the team.

Responsibilities:
  • Manage the daily operations of the service desk team.
  • Develop and implement effective workflows to drive efficiencies and improve service delivery.
  • Monitor performance metrics and customer satisfaction, identifying areas for improvement.
What We Offer:
  • A competitive salary of £27,300 per annum, plus benefits.
  • The opportunity to work with a dynamic and innovative company dedicated to delivering exceptional results.
  • A collaborative and supportive work environment that encourages professional growth and development.
Requirements:
  • Proven leadership experience in a similar role.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex problems and develop effective solutions.

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