IT Support Specialist

1 day ago


St Ives, Cornwall, United Kingdom Baltic Apprenticeships Full time
Role Overview

This is an exciting opportunity to join our dynamic service desk team as a Technical Service Desk Assistant. You will have the chance to gain hands-on experience across various aspects of IT support and infrastructure management, growing your skills in a professional and collaborative environment. As part of this role, you will work towards your Level 3 IT Support Apprenticeship delivered by our expert training team at Baltic Apprenticeships.

A typical day in the job will involve assisting with security processes, including password resets, implementing group policies, multi-factor authentication, and email security. You will also reference and utilise technical documentation to support client needs. Additionally, you will work with Service Level Agreements (SLAs) using the ticketing system (Autotask) to manage requests and escalations. Furthermore, you will provide support via email, phone, Teams, and ticketing systems, troubleshooting using a wide range of tools, such as Logic Monitor, Microsoft Azure, Command Prompt, Google, and ChatGPT. Experience with hardware management, software updates, network devices, and cloud technologies like Microsoft 365, Azure, Google, and PowerShell will be gained. Full training and support will be provided by your workplace mentor and from the Baltic Team.

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