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Senior IT Support Specialist
1 month ago
Job Title: Senior IT Support Specialist
We are seeking a highly skilled Senior IT Support Specialist to join our team at Concept Resourcing. As a senior member of our IT support team, you will be responsible for providing advanced technical support for complex IT service desk issues, with a focus on Microsoft Azure environments.
Key Responsibilities:
- Serve as the first point of contact for escalated technical issues and provide advanced support to resolve incidents related to Microsoft Azure, Windows Server, O365, networking, and other core IT systems.
- Lead the identification, logging, and resolution of IT incidents and problems, ensuring prompt escalation and follow-up where necessary.
- Provide expertise in managing, maintaining, and troubleshooting issues related to Microsoft Azure, with in-depth knowledge of Azure identity and governance or managing Azure subscriptions, networking, and security.
- Provide guidance and mentorship to junior service desk analysts, ensuring they develop technical skills and improve the overall service delivery.
- Act as a senior member of the service desk, managing service requests, ensuring adherence to SLAs, and supporting the day-to-day running of the service desk team.
- Ensure accurate and up-to-date documentation of configurations, solutions, and best practices for use by the service desk team and wider IT department.
- Work closely with other IT teams to resolve escalated issues and implement long-term fixes.
- Proactively monitor the health of IT systems, identifying potential issues before they impact users, and generating performance reports as needed.
- Recommend and implement process improvements to enhance the efficiency and effectiveness of the service desk function.
- Communicate effectively with both technical and non-technical stakeholders, ensuring clear updates on service desk issues and performance.
Requirements:
- Must have Microsoft AZ-101 or AZ-104 certification.
- Minimum of 5 years' experience in an IT service desk or similar technical support role.
- Strong knowledge of Microsoft Azure, including Azure identity and governance and managing Azure resources, virtual networks, and security.
- Proficiency with Office 365, Windows Server, and Active Directory.
- Solid understanding of networking principles (TCP/IP, DNS, VPNs, etc.).
- ITIL v3 or v4 certification is desirable.
- Passionate about delivering excellent customer service with a proactive, solution-oriented mindset.
Benefits:
- Competitive salary: £35,000 per year.
- Flexible working arrangements.
- Career growth and certification support.
