Service Desk Team Lead

5 days ago


St Ives, Cornwall, United Kingdom Equals One Ltd Full time
Job Title

Service Desk Team Manager

Location: Cambridgeshire

Estimated Salary: £27,300 per annum + Benefits

Job Type: Full-time

Working Hours: Monday to Friday, 8:30am - 5pm (on call cover and 1 week in 4 for weekend cover)

About the Role

We are seeking a highly skilled Service Desk Team Manager to oversee daily operations.

The successful candidate will determine and coordinate workflows to drive efficiencies, set priorities, and delegate tasks to ensure timely resolution of technical issues and service requests.

This role is responsible for monitoring performance metrics and customer satisfaction to identify areas for improvement and implement strategies to enhance service delivery.

About You
  • Proven experience managing and developing teams to deliver outstanding customer satisfaction rates
  • Excellent communication and problem-solving skills
  • Able to work collaboratively as part of a team
What We Offer
  • Annual leave: 25 days, plus bank holidays
  • Wellbeing package including Simply Health plan and gym discounts
  • Flexibility: charity days and religious holiday swaps
  • Opportunities for professional development and career growth


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