Service Desk Team Lead
5 days ago
Service Desk Team Manager
Location: Cambridgeshire
Estimated Salary: £27,300 per annum + Benefits
Job Type: Full-time
Working Hours: Monday to Friday, 8:30am - 5pm (on call cover and 1 week in 4 for weekend cover)
About the RoleWe are seeking a highly skilled Service Desk Team Manager to oversee daily operations.
The successful candidate will determine and coordinate workflows to drive efficiencies, set priorities, and delegate tasks to ensure timely resolution of technical issues and service requests.
This role is responsible for monitoring performance metrics and customer satisfaction to identify areas for improvement and implement strategies to enhance service delivery.
About You- Proven experience managing and developing teams to deliver outstanding customer satisfaction rates
- Excellent communication and problem-solving skills
- Able to work collaboratively as part of a team
- Annual leave: 25 days, plus bank holidays
- Wellbeing package including Simply Health plan and gym discounts
- Flexibility: charity days and religious holiday swaps
- Opportunities for professional development and career growth
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