Service Desk Lead

5 days ago


St Ives, Cornwall, United Kingdom Equals One Ltd Full time
Key Responsibilities
  • Lead the service desk team to ensure efficient issue resolution and high levels of customer satisfaction.
  • Work closely with clients to understand their needs and provide tailored solutions.
  • Develop and implement processes to improve team productivity and efficiency.
  • Maintain accurate records and reports to track team performance and identify areas for improvement.

This is a great opportunity for a skilled professional to take on a challenging role and contribute to the success of our organisation. If you have a strong background in IT service management and excellent leadership skills, we encourage you to apply.

The salary for this role is approximately £40,000 per annum, based on location and industry standards. We offer a competitive benefits package, including pension scheme, life assurance, and annual leave.



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