Performance Optimisation Leader

18 hours ago


St Ives, Cornwall, United Kingdom Equals One Ltd Full time
About Equals One Ltd

We enable our clients to maximise their buildings' performance by providing around-the-clock support. Our team of experienced problem solvers delivers unparalleled service.

Job Overview

This role is responsible for leading our Service Desk team, ensuring seamless support for our clients. The successful candidate will have a strong background in IT and excellent leadership skills.

Key Responsibilities
  • Lead the Service Desk team in delivering exceptional customer service
  • Develop and implement effective support processes
  • Maintain a deep understanding of our clients' needs and expectations
Requirements

To be successful in this role, you will need:

  • A degree in Computer Science or a related field
  • At least 5 years of experience in IT support
  • Proven leadership skills and ability to motivate teams
  • Excellent communication and problem-solving skills
What We Offer

We offer a competitive salary package, including:

  • £27,300 per annum
  • Benefits include a pension scheme, life insurance, and health care
  • Opportunities for career growth and professional development
Work Environment

This is a full-time position, working Monday to Friday, 8:30am to 5pm. You will also be required to participate in on-call cover and weekend shifts on a rotational basis.



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