IT Operations Manager Role
23 hours ago
We are seeking an IT Operations Manager to join our team at Equals One Ltd.
Salary: £27,300 per annum + Benefits
Job Type: Full-time, Monday to Friday, 8:30am - 5pm
About the RoleThis role involves overseeing the daily operations of the service desk team.
Responsibilities include determining and coordinating workflows to drive efficiency and setting priorities.
You will also be responsible for delegating tasks to ensure timely resolution of technical issues and service requests.
Key Responsibilities- Monitor performance metrics and customer satisfaction
- Identify areas for improvement and implement strategies to enhance service delivery
- Delegation of tasks to team members
- Annual leave: 25 days, plus bank holidays
- Wellbeing package including Simply Health plan and gym discounts
- Flexibility: charity days and religious holiday swaps
- Opportunities for professional development and career growth
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