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Service Management Operations Coordinator

1 month ago

St Ives, Cornwall, United Kingdom M Group Services Limited TA Magdalene Limited Full time

We are seeking a Service Management Operations Coordinator to join our team in St Ives, Cambridgeshire.

  • Shift pattern: 4 days on / 4 nights on (4 days off in-between)
  • Shift allowance included

M Group Services Limited T/A Magdalene Limited is a leading telecom services supplier.

Job Description

The role will involve managing day-to-day service operations and ensuring seamless delivery of services to customers.

  • Salary & Benefits:
  • $45,000 - $55,000 per annum
  • Shift allowance included

In this role, you will be responsible for implementing and maintaining efficient service management processes, ensuring high levels of customer satisfaction and loyalty.

Key Responsibilities
  1. Develop and implement effective service management strategies to drive business growth
  2. Manage and coordinate service operations teams to ensure timely delivery of services
  3. Analyze performance data to identify areas for improvement and implement corrective actions
  4. Collaborate with cross-functional teams to resolve service-related issues and improve overall service quality

As a Service Management Operations Coordinator, you will have the opportunity to work in a dynamic and fast-paced environment, driving innovation and excellence in service management. If you are a motivated and results-driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity.