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Support Operations Manager

3 weeks ago

St Ives, Cornwall, United Kingdom Equals One Ltd Full time
About Us

We are Equals One Ltd, a company that enables our clients to maximise their building's performance by providing support around the clock.

Our team of experienced problem solvers and our unrivalled platform give our clients full control of their facilities' performance. We guarantee confidence and reliability.

We give our clients the people and technology they need to manage their assets and deliver outstanding experiences around their built environment.

Embedded in your business, we own jobs from start to finish and take full control of your service providers. This empowers you to focus on unlocking the potential of your assets.

About the Job

  • You will be responsible for growing and developing your team by providing training, mentorship, and fostering collaboration to meet team and business goals.
  • You will determine and coordinate workflows to drive efficiencies, set priorities, and delegate tasks to ensure timely resolution of technical issues and service requests.
  • You will monitor performance metrics and customer satisfaction, identifying areas for improvement and implementing strategies to enhance service delivery.

What You'll Be Doing

  • £27,300 pa + benefits.
  • Monday to Friday 8:30am - 5pm, on-call cover, and one week in four for weekend cover.
  • An annual leave package including 25 days plus bank holidays.
  • A Simply Health plan, gym discounts, and an Employee Assistance Programme.
  • Charity days and religious holiday swaps.
  • Online learning resources and professional development support.
  • Cycle-to-work scheme and retail discounts.