Night Shift Operations Manager

3 weeks ago


St Ives, Cornwall, United Kingdom Equals One Ltd Full time

**About the Role**

We are seeking a highly skilled and experienced Night Shift Operations Manager to join our team at Equals One Ltd. Based in St Ives, Cambridgeshire, this role will involve managing our service desk team on a 24/7 basis.

**Key Responsibilities**

The successful candidate will be responsible for leading a team of service desk technicians, ensuring that all customer queries are resolved efficiently and effectively. This includes handling customer calls, emails, and live chats, as well as providing technical support and guidance to team members.

**Requirements**

To be successful in this role, you will need to have excellent leadership skills, with the ability to motivate and manage a team. You should also have strong technical skills, including knowledge of IT service management principles and practices.

**What We Offer**

In return for your hard work and dedication, we offer a competitive salary of £27,300 per annum, plus benefits. You will also have the opportunity to work with a dynamic and forward-thinking company, with a passion for delivering exceptional customer experiences.



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