Operational Service Delivery Manager

3 weeks ago


St Ives, Cornwall, United Kingdom Equals One Ltd Full time
About the Job

We are looking for an experienced Operational Service Delivery Manager to manage the daily operations of our service desk team, ensuring efficient and high-quality support for clients. The successful candidate will determine and coordinate workflows to drive efficiencies, set priorities, and delegate tasks to ensure timely resolution of technical issues and service requests.

Key responsibilities include:

  • Managing the daily operations of the service desk team, ensuring SLAs and KPIs are achieved for client accounts
  • Setting priorities, delegating tasks, and ensuring timely resolution of technical issues and service requests
  • Tracking key metrics like response times and customer satisfaction to evaluate team performance
  • Identifying inefficiencies and implementing strategies to enhance service delivery and support processes

The ideal candidate will have experience managing and developing a team to deliver outstanding customer satisfaction rates and develop their careers within a business. They will also possess excellent communication skills, be proactive problem solvers, and be great with customers.

What We Offer

We offer a competitive salary of £27,300 per annum, plus benefits including annual leave, wellbeing programs, flexibility, learning opportunities, and extras such as a cycle-to-work scheme and retail discounts.



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