Customer Service Coordinator

3 weeks ago


St Ives, Cornwall, United Kingdom Equals One Ltd Full time

Customer Service Coordinator

Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and have a knack for problem-solving?

We're seeking a Customer Service Coordinator to join our dynamic team at Equals One Ltd. As a key member of our team, you'll provide vital customer service & support to over 10,000 properties across the UK through cloud-based software.

This role is incredibly varied and will see you dealing with calls and email requests from both residential and commercial properties across the UK. You'll liaise with tenants, landlords, facilities managers and our team of engineers to provide solutions to issues quickly, all while delivering superb customer service.

The team operates a 24-hour, 365-day service so shifts are split into Earlys and Lates. Week 1 sees you working 07:00-15:30 and Week 2 10:30-19:00.

Key Responsibilities:

  • Building strong relationships with customers in the field
  • Logging issues and quote requests on the Internal System (providing reassurance & support)
  • Keeping customers informed of progress
  • Dealing with queries & chasing for updates
  • Providing support to colleagues when things get busy
  • Providing unforgettable customer service that becomes the benchmark for every interaction that customer has for the rest of their consumer life
  • Problem-solving
  • Ensuring Service Centre KPIs are met

About the Team:

We take pride in offering user-friendly solutions tailored to the unique needs of clients. Our mission is to empower organisations with innovative tools that enhance compliance and productivity.

Requirements:

To be considered for this exciting role you will need:

  • Previous experience in a customer service based environment
  • Excellent communication skills both written and verbal
  • The ability to work in a fast paced, busy environment
  • High levels of attention to detail
  • The ability to think outside of the box to solve problems
  • Calm demeanour when dealing with urgent situations
  • Excellent computer skills including Word and Excel

Benefits:

We offer a comprehensive package of benefits designed to support our employees' personal and professional development. These include:

  • 25 days annual leave plus bank holidays
  • Contributory pension scheme
  • Voluntary private medical
  • Simply health care plan
  • Gym and retail discounts
  • Cycle to work scheme
  • Free onsite parking
  • Dress down relaxed atmosphere
  • Quarterly charity days
  • Religious holiday swap
  • Employee assistance programme
  • Life learning online learning materials
  • Support with professional membership costs

A salary of £23,400 per annum reflects the company's commitment to investing in its employees and supporting their growth and development.

£23,400 per year



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