Medical Secretary
1 month ago
Cannock Road Medical Practice is a forward-thinking medical practice operating across two sites, serving a population of 9,300 patients in the Wolverhampton area. We are a training practice supporting new GPs and student nurses. As a practice with a recent "Good" CQC rating, we continue to work hard to deliver a high level of quality care to our patient population.
Job ResponsibilitiesThe successful candidate will be responsible for:
- Greeting patients and visitors to the practice
- Booking in, amending, and cancelling patient appointments in line with practice appointment procedures
- Ensuring patients without appointments but who need urgent consultations are booked into appropriate slots and referred to a GP where necessary
- Receiving and accurately recording requests for home visits, assessing urgency in accordance with the practice's protocols
- Ensuring the computerized appointment system is up-to-date
- Responding and/or redirecting all patient and visitor requests accordingly
- Explaining practice arrangements and formal requirements to new patients and temporary residents, ensuring procedures are completed
- Setting up new patients onto the computer system
- Advising patients of relevant charges for private services, accepting payment, and issuing receipts
- Producing repeat prescriptions according to practice procedures and ensuring timely distribution of completed prescriptions
- Ensuring correspondence, reports, results, etc. are filed electronically in the correct patient record
- Ensuring the reception and waiting areas are kept neat and tidy
- Restocking information leaflets as appropriate
- Answering incoming telephone calls, ensuring calls are documented and redirected accordingly
- Undertaking administration tasks as allocated on the rota organized by the Practice Manager
- Actioning start and end of day procedures, checking the out-of-hours telephone switch over is operating effectively before leaving the premises
- Ensuring up-to-date maintenance of both computerized and manual filing systems (patient notes)
- Checking emails on a daily basis and regularly checking the fax machine for incoming messages
- Participating in relevant internal and external training to maintain a high standard of work and continued lifelong learning
- Maintaining good communication with all colleagues and encouraging good working relationships with all members of the practice
The ideal candidate will possess:
- GCSE grade A to C in English and Maths
- Desirable experience of working in primary care and/or a GP practice
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