Medical Secretary
2 weeks ago
About the Role
We are seeking a highly skilled and organized Medical Secretary to join our team at The Royal Wolverhampton NHS Trust. As a Medical Secretary, you will be responsible for providing high-quality administrative support to our medical staff, ensuring that all tasks are completed efficiently and effectively.
Key Responsibilities
- To provide accurate and timely typing and word processing services, utilizing medical terminology as required.
- To obtain investigation results and exercise judgment to ensure that medical attention is urgently drawn to abnormal results.
- To communicate efficiently and correctly with patients, colleagues, and medical staff, handling sensitive and complex information with discretion.
- To act up in the absence of the Senior Team Secretary, ensuring all duties are completed in an effective and efficient manner.
- To provide cross-cover for the secretarial team during absences.
- To respond positively and promptly to enquiries and problems received from patients, medical staff, and other agencies, using initiative to take appropriate action in accordance with departmental policies and procedures.
- To be committed to continual self-development and training to meet the requirements and further development of the specialty.
- To respond in a professional and sensitive manner when dealing with confidential issues to patients, relatives, and other agencies.
- To accurately create records and update patient-related information onto the computerized Patient Administration System.
- To take responsibility for patient notes in the office pertaining to own work.
- To assist with the training and induction of any new or less experienced secretarial/support staff.
- To be familiar with and comply with all Trust and Departmental Policies and procedures.
- To participate in appraisals to agree/revise Personal Development Plans.
- To work closely with Health Records Staff and Team members to ensure the development of an efficient Team to effectively support the Directorate/Department.
- To attend and participate in regular staff meetings.
- To compile and maintain an up-to-date secretarial job plan/cover folder for secretarial team.
- To participate in team, professional, and personal development activities and promote commitment to continuous development and improvement.
Person Specification
Education
- Qualifications A-C GCSE or equivalent
- Office experience
- Typing or Word processing - qualifications or experience
Desirable
- Hospital Experience
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