Medical Receptionist

1 day ago


Wolverhampton, Wolverhampton, United Kingdom Cannock Road Medical Practice Full time

About the Role

Cannock Road Medical Practice is seeking a highly organized and efficient Medical Receptionist to join our team. As a key member of our administration team, you will be responsible for providing exceptional patient care and administrative support to our GPs and other healthcare professionals.

Key Responsibilities

  • Manage patient appointments, including booking, amending, and cancelling appointments in line with practice procedures.
  • Ensure that patients without appointments but who need urgent consultations are booked into appropriate slots and referred to a GP where necessary.
  • Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice's protocols.
  • Ensure the computerized appointment system is up-to-date and respond to patient and visitor requests accordingly.
  • Explain practice arrangements and formal requirements to new patients and temporary residents, ensuring procedures are completed.
  • Set up new patients onto the computer system, advise patients of relevant charges for private services, and issue receipts.
  • Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.
  • Ensure correspondence, reports, results, etc. are filed electronically in the correct patient record.
  • Maintain a clean, tidy, and effective working area at all times and re-stock information leaflets as necessary.
  • Answer incoming telephone calls, ensuring calls are documented and redirected accordingly.
  • Undertake administration tasks as allocated on the rota organized by the Practice Manager.
  • Action start and end of day procedures, checking the out-of-hours telephone switch over is operating effectively before leaving the premises.
  • Ensure up-to-date maintenance of both computerized and manual filing systems (patient notes).
  • Check emails on a daily basis and regularly check the fax machine for incoming messages, sending faxes as required.
  • Participate in relevant internal and external training to maintain a high standard of work and continued lifelong learning.
  • Maintain good communication with all colleagues and encourage good working relationships with all members of the practice.

About Us

Cannock Road Medical Practice is a forward-thinking practice operating over two sites, serving a population of 9,300 patients in the Wolverhampton area. We are a training practice supporting new GPs and student nurses. As a practice with a recent 'Good' CQC rating, we continue to work hard to deliver a high level of quality care to our patient population.

We are committed to providing an open, friendly, and supportive environment where all staff are comfortable sharing ideas and can expect to be provided with the tools and support they need to enjoy working and succeed in their role. We will provide the ongoing coaching and development you'll need to become a confident medical secretary, hopefully leading to a long and successful career in Primary Care.



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