Medical Receptionist

2 months ago


Wolverhampton, Wolverhampton, United Kingdom Cannock Road Medical Practice Full time
About the Role

Cannock Road Medical Practice is a forward-thinking healthcare organization operating across two sites, serving a population of 9,300 patients in the Wolverhampton area. We are a training practice supporting new GPs and student nurses. As a practice with a recent "Good" CQC rating, we continue to work hard to deliver a high level of quality care to our patient population.

Key Responsibilities
  • Greet patients and visitors to the practice, ensuring a warm and welcoming environment.
  • Manage the practice appointment system, ensuring optimum efficiency and effective use of resources.
  • Process patient requests for appointments, home visits, and other services, assessing urgency and prioritizing tasks accordingly.
  • Respond to patient inquiries, providing clear and concise information and resolving issues in a timely manner.
  • Maintain accurate and up-to-date patient records, ensuring confidentiality and data security.
  • Perform administrative tasks, including data entry, filing, and photocopying, as required.
  • Support clinical staff with general tasks, ensuring a smooth and efficient workflow.
  • Participate in practice meetings and contribute to the development of the practice.
  • Ensure compliance with legislative requirements, practice policies, and procedures.
Person Specification
  • GCSE grade A to C in English and Maths
  • Desirable: Experience of working in primary care and/or a GP practice

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