Senior Receptionist

Main duties of the job Responsible for the day-to-day reception and administration teams, ensuring their associated roles and tasks are carried out in accordance with agreed procedures, protocols and time-scales, reporting to the Practice Manager as necessary. Responsible for answering the phones between 8 10am and 1-2pm daily to help support the team with demands. Responsible for delegating, overseeing and managing the workload of the Receptionist/Administration as well as providing support and training to these staff. Responsible for monitoring the Phone dashboard and call monitoring as and when required.

Responsible for the management of the staff Rotaensuring there is a minimum of 4 weeks of rotas and sufficient cover on reception rotas. Responsible for all reception / Admin authorisation of annual leave, ensuring at all times there is sufficient cover. Responsible for extended Hours rota and input on EMIS clinical system to include GP and Nurses. Responsible for ensuring the smooth running of all designated Reception/ Admin areas.

Responsible for staff to have up to date Care Navigation to support the reception / Admin team and update any documentation regularly. Work closely with the Clinical staff, Practice Manager and Senior Partner To offer general support to the practice team and project a positive, friendly and professional image to patients and other visitors, either in person or via the telephone. To carry out receptionist duties when required/necessary to do so and to muck in with the team when short staffed or in periods of absences To pro-actively work to diffuse complaints at an early stage at Reception. To facilitate effective communication between patients, members of the Primary Care team, Secondary Care and other associated healthcare agencies.

To work with the Practice Manager to ensure that the Practice fulfils its CQC requirements and staff receive all necessary training. Assist the Practice Manager in updating all policies and procedures relating to the Practice where required and any that fall in line with the Senior Receptionists Role. Health and Safety lead and responsible for all health and safety and keeping Team Net Updated (Training will be given) Support the Practice Manager with ad hock Project Work as and when required Ensure all reception / Admin staff Mandatory training is up to date. Job responsibilities Ensure adequate staffing levels are covered with the Reception Rota with this being done 4 weeks in advance and circulated to reception / admin teams.

Deal with general day-to-day queries from reception / admin staff members. Deal with general telephone enquiries from patients and general public. Manage bereavements, Nurse Clinics and over see overall work Work closely with the Practice Manager and others to evaluate staffing establishment and training requirements associated with Reception and admin teams. Support the GP Partner with any clinical Coding as and when required (Training will be given) Ensure all visitors / Third Party are signing in and out following Practice procedures.

Continually assess and evaluate systems, recommending changes and improvements to the Practice Manager as appropriate. Promptly notify relevant staff of deliveries received, following all Practice guidance and ensure the deliveries are dealt with in a timely manner and put away by a designated staff member. Actively ensure all Reception areas, meeting rooms, kitchen spaces, waiting areas and medical records storage areas are kept free of clutter, clean and tidy. (This is everyones responsibility) Make sure with staff that the close down of the Practice is adequately completed following all protocols and that the clinical rooms are left clear and tidy with no patient data.

Ensure all issues raised by other staff are investigated and dealt with and reported to the Practice Manager. Identify areas where further training/systems/improvements are needed and ensure action is taken and changes implemented. Take responsibility for the security of prescriptions, including the receiving of deliveries, storage and any Invoices given to Practice Manager Carry out staff updates at Practice opening times and shift handover and update the Reception communication board as and when required. Follow all reasonable management requests from the Practice Manager / Senior partner.

Prepare Agenda for Reception / Admin Meeting, lead and take minutes, action log and circulate and upload on Team Net. Oversee the processing of repeat prescriptions and staff workloads Assist the Practice Manager with the PPG (Patient Participation Group and attend meetings) To ensure admin tasks are covered if the Admin Team are on annual leave / sickness with Medical Reports, Path Links, Recalls, Searches and new Registrations (where necessary) To ensure staffing levels are covered in any absences and a designated staff member or yourself can multiskillwith admin tasks so all work is covered / completed. Support Admin in the