Medical Receptionist

4 weeks ago


Wolverhampton, Wolverhampton, United Kingdom Cannock Road Medical Practice Full time

About the Role

Cannock Road Medical Practice is seeking a highly organized and efficient Medical Receptionist to join our team. As a key member of our practice, you will be responsible for providing exceptional patient care and administrative support to our GPs and clinical staff.

Main Responsibilities

  • Manage patient appointments, including booking, amending, and cancelling appointments in line with practice procedures.
  • Ensure that patients without appointments but who need urgent consultations are booked into appropriate slots and referred to a GP where necessary.
  • Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice's protocols.
  • Ensure the computerized appointment system is up-to-date and respond to patient and visitor requests accordingly.
  • Explain practice arrangements and formal requirements to new patients and temporary residents, ensuring procedures are completed.
  • Set up new patients onto the computer system, advise patients of relevant charges for private services, and issue receipts.
  • Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.
  • Ensure correspondence, reports, results, etc. are filed electronically in the correct patient record.
  • Ensure the reception and waiting areas are kept neat and tidy, restock information leaflets as appropriate, and answer incoming telephone calls.
  • Undertake administration tasks as allocated on the rota organized by the Practice Manager.
  • Action start and end of day procedures, checking the out-of-hours telephone switch over is operating effectively before leaving the premises.
  • Ensure up-to-date maintenance of both computerized and manual filing systems (patient notes).
  • Check emails on a daily basis, regularly check fax machine for incoming messages, and send faxes as required.
  • Participate in relevant internal and external training to maintain a high standard of work and continued lifelong learning.
  • Maintain good communication with all colleagues and encourage good working relationships with all members of the practice.

Person Specification

  • GCSE grade A to C in English and Maths.
  • Desirable: Experience of working in primary care and/or a GP practice.

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