Part Time Gp Receptionist
6 months ago
**Job Description JOB TITLE**: ADMINISTRATOR / RECEPTIONIST REPORTS TO: OPERATIONAL PRACTICE MANAGER HOURS: 25 hours Part Time Job Summary: The post-holder will work in a team of reception and admin staff within the practice. They will receive and assist patients and direct them to the appropriate service or healthcare professional in a courteous, efficient and effective way. They will project a positive and friendly image to visitors, both in person and on the telephone. The post-holder should have previous experience of working with the general public and be able to work without constant supervision.
In addition to general reception duties the post-holder, under the direction of the Reception and Admin Manager, will undertake administrative duties as required. Job responsibilities: Administration To have a thorough knowledge of all practice procedures To work in accordance of written protocols Filing post and electronic documentation in medical records Fax and photocopy as requested Booking Clinicians clinics e.g. booking flu vaccinations, child immunisations, reviews etc. Answering calls, booking appointments and dealing with patient queries Repeat Prescription To have a thorough knowledge of the repeat prescription procedures Issue repeats - checking details of quantity ordered and due, ensure they are correct and filed ready to collect or sent electronically to pharmacy Call patients and pharmacies back with prescription queries Reception Receiving patients, consulting with members of practice team and other healthcare providers Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception duties as necessary Process patients changes of address, contact numbers etc. on computer data and medical records Process referrals and code records Scanning Scan and file all letters on to patients notes Workflow all letters which need action to the relevant clinician Computer Registrations of new patients computer data entry and medical records Telephone Have working knowledge of telephone/bleep system, during and after hours Answer calls in a polite and professional manner Make appointments Receiving and processing visit requests Taking messages and dealing with them in a relevant manner Making telephone calls as requested, including ordering ambulances Other Tasks Clear and fill up stock in rooms after surgeries Ensure building security have thorough knowledge of doors/windows/alarm Maintain tidiness of reception and waiting areas To undertake such duties as may be required from time to time, as are consistent with the responsibilities of the grade and the individuals level of competence Any other reasonable requests made by the Practice Manager / GP Partners Be flexible in providing cover during periods of holiday/sickness/needs of business Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation.
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